{"id":1653888,"url":"https://alion.io/job/zensai-account-manager","title":"Account Manager","company":{"id":2104126,"name":"Zensai","domain":"zensai.com","url":"https://alion.io/company/zensai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":138000,"period":"year","method":"role_country_seniority_unknown","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-08-24T18:32:46Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-11T02:30:27Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"About Zensai\nWe’re Zensai, and we’re on a mission to transform the way people work and grow.\nAs the only Human Success Platform built specifically for Microsoft 365 and Teams, Zensai helps organizations improve learning, performance, engagement, and AI readiness through a single integrated platform. Today, more than 2,000 organizations and millions of users across 60+ countries rely on Zensai to help employees grow, perform, and succeed at work.\nAs we enter the next phase of growth, we’re strengthening our customer and revenue motion within our ANZ region, with a focus on helping existing customers realize more value, renew successfully, and grow with Zensai over time. This is an opportunity to join a company with strong momentum, a differentiated Microsoft-centric value proposition, and a clear path for growth.\nWhy This Role Exists\nAs a Account Manager for ANZ at Zensai, you will own the customer relationship across adoption, value realization, renewal, retention, and account growth. This is a blended role that combines the trusted-advisor mindset of Customer Success, the commercial ownership of Account Management, and the discipline of a strong renewals motion.\nThis role is especially important as we continue to grow in ANZ and build a more consistent, proactive approach to existing customer revenue. You will partner closely with Sales, Product, Marketing, Support, Customer and Technical Success, RevOps, and Finance to ensure customers have a seamless experience - from onboarding and adoption through renewal, expansion, and continued success.\nWhat You’ll Do\nOwn and manage a portfolio of ANZ customer accounts across the full post-sale lifecycle, primarily focused on renewal, retention, and expansion.\n\nLead regular customer check-ins, success conversations, and business reviews to understand customer goals, reinforce value, identify risks, and align Zensai to evolving business needs.\n\nOwn renewal readiness for your portfolio, including monitoring renewal timelines, confirming subscription details, identifying risk, preparing customers for renewal conversations, and driving on-time closure.\n\nLead commercial renewal conversations where appropriate, including pricing, term alignment, customer objections, paperwork follow-up, and coordination with internal stakeholders.\n\nIdentify and develop upsell, cross-sell, user-growth, and product-expansion opportunities by using customer insight, usage data, stakeholder discovery, and business impact conversations.\n\nMaintain accurate account, contact, subscription, renewal, opportunity, and next-step information in CRM to support clean forecasting and strong internal visibility.\n\nUse customer health signals, usage trends, support themes, stakeholder changes, and engagement patterns to proactively surface churn risk or expansion potential.\n\nAct as the voice of the customer internally, sharing feedback, risks, product insights, and market themes that can help improve Zensai’s offering and customer journey.\n\nTypical Day in the Life:\nA typical day might include reviewing customer health, renewal timelines, usage trends, support themes, and CRM updates to prioritize where your attention is most needed.\n\nYou could follow up on an upcoming renewal by confirming subscription details, aligning internal stakeholders, preparing the customer for the conversation, and addressing commercial questions or objections.\n\nYou may work with internal teams to unblock a customer issue, coordinate an escalation, or keep an account moving toward a clear outcome.\n\nYou might identify an expansion opportunity by spotting increased usage, new stakeholder needs, broader business priorities, or customer interest in additional Zensai capabilities.\n\nYou will keep account records, renewal notes, opportunities, risks, and next steps current so internal teams have reliable visibility into customer status and forecast expectations.\n\nWhat You Bring\nRequired Experience\n5+ years in B2B SaaS Customer Success, Account Management, Relationship Management, Renewals, or a similar customer-facing commercial role.\n\nProven ability to manage a customer portfolio with accountability for adoption, retention, renewals, and expansion.\n\nExperience leading or supporting renewal conversations, including contract timing, pricing discussions, stakeholder follow-up, negotiation, and commercial risk management.\n\nStrong commercial acumen, with the ability to identify upsell, cross-sell, user growth, and product expansion opportunities from customer conversations and usage insights.\n\nAbility to translate customer goals, adoption patterns, and business challenges into clear success plans, account strategies, and renewal narratives.\n\nConfidence working with CRM systems, renewal/opportunity records, customer health data, and forecasting inputs; Microsoft Dynamics 365 experience is a plus.\n\nStrong relationship-building skills across customer stakeholders, including champions, business owners, procurement, senior leaders, and internal partners.\n\nExcellent written and verbal communication skills, with the ability to simplify technical or commercial topics for different audiences.\n\nExperience working with Microsoft 365, Teams, SharePoint, HR technology, learning, engagement, or performance solutions is a strong plus.\n\nProactive, accountable, and comfortable operating in a fast-paced environment where customer success, commercial ownership, and process discipline all matter.\n\nWhy Join Zensai?\nJoin a category-defining company at a pivotal growth stage.\n\nRepresent a differentiated platform built for Microsoft 365 and Teams.\n\nPlay a meaningful role in shaping the ANZ customer lifecycle motion across adoption, renewal, retention, and growth.\n\nPartner directly with experienced revenue and customer leaders committed to developing top performers.\n\nBe part of a culture focused on Human Success, accountability, innovation, and growth.\n\nHelp shape the future of AI-enabled workforce development.\n\nProcess\nApply in just a few minutes. You’ll answer a few role-specific questions plus one about what you need to do your best work. We review applications weekly and keep you updated throughout the process. Learn more about how we hire at Zensaihere!\nThe benefits!\nWork your way: We trust you to do your best work-wherever that happens. Home, office, or a mix. Early start or later mornings? You decide.\nLearning: 10% of your working time is dedicated to development. Built in, not squeezed in.\nTime off that lets you switch off: Enjoy 20 days of annual leave, plus 5 extra discretionary days on us each year, alongside public holidays and carers leave when life calls.\nFamily comes first: We offer 6 months paid parental leave for mothers and 4 months for fathers and co-parents-real support when it matters.\nSuper & security: We contribute 12% to your superannuation, helping you build long-term financial stability, plus workers compensation coverage.\nSetup & connection: $1,000 AUD to get your home office right, plus weekly team lunches (or a monthly lunch if you’re remote) and regular social events.","description_format":"text","description_chars":7071,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Home office","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Influencers","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-10-02T01:03:00Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.459,"p_room":0.45,"age_days":46,"expected_fill_days":24,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/zensai-account-manager","json_url":"https://alion.io/job/zensai-account-manager.json","meta":{"generated_at":"2026-10-11T02:52:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":191,"day_limit":5000,"remaining_today":4809,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2104126},"rest":"https://alion.io/mcp/rest/get_company?id=2104126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzensai-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzensai-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzensai-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zensai-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzensai-account-manager"}]}