{"id":1653885,"url":"https://alion.io/job/zensai-manager-technical-success","title":"Manager, Technical Success","company":{"id":2104126,"name":"Zensai","domain":"zensai.com","url":"https://alion.io/company/zensai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":140000,"max_usd":299000,"period":"year","method":"role_country_seniority_unknown","sample_n":4078},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T14:49:43Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-12T13:31:36Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"The Manager of Technical Success leads a team of Technical Success Architects (TSAs) while acting as a senior technical leader across the customer lifecycle. This player-coach role combines Solution Engineering, technical consulting, post-sales delivery leadership, partner management, and people leadership to support customer growth, adoption, retention, and long-term success.\nWorking closely with Sales, Customer Success, Product, and Partners, the role is responsible for helping customers realize value from their investment in Zensai while also supporting business growth through strategic pre-sales engagement, solution design, and expansion opportunities. The successful candidate will bring strong commercial acumen alongside deep technical expertise.\nWhat you’ll be doing\nTeam Leadership\nLead, coach, and develop a team of Technical Success Architects.\nEstablish best practices, playbooks, and operational processes.\n\nDrive accountability for customer outcomes, delivery quality, and technical excellence.\n\nSupport hiring, onboarding, performance management, and professional development.\n\nPre-Sales & Solution Engineering\nPartner with Sales on strategic opportunities, acting as a senior Solution Engineer for complex and enterprise prospects.\n\nLead technical discovery sessions, solution workshops, demonstrations, and executive presentations.\n\nTranslate customer requirements into scalable solution designs that align with business objectives.\n\nSupport commercial discussions by articulating business value, implementation approaches, and expected outcomes.\n\nContribute to expansion and growth opportunities through trusted technical advisory relationships.\n\nTechnical Success & Delivery\nOversee the delivery of technical onboarding, implementation, adoption, and optimization services.\n\nAct as a senior technical advisor for strategic customers, high-risk accounts, and executive escalations.\n\nPartner with Customer Success Managers to drive adoption, value realization, retention, and renewals.\n\nSupport complex technical and commercial discussions throughout the customer lifecycle.\n\nEnsure customers achieve measurable value from their investment in Zensai.\n\nPartner Management\nDevelop and manage relationships with implementation and delivery partners.\n\nEnsure partner-delivered services meet agreed quality, delivery, and customer satisfaction standards.\n\nDrive scalable delivery models through effective partner utilization.\n\nAct as an escalation point for complex technical and delivery challenges.\n\nCommercial & Operational Excellence\nBalance customer outcomes with commercial objectives and delivery efficiency.\n\nProvide technical guidance on renewal, expansion, and growth opportunities.\n\nMonitor team performance, capacity, utilization, and customer outcomes.\n\nIdentify opportunities to improve efficiency, scalability, and customer experience.\n\nWhat you bring\nProven experience leading customer-facing technical teams within a SaaS environment.\n\nStrong background in Solution Engineering, Sales Engineering, Technical Consulting, or Solution Architecture.\n\nExperience supporting enterprise sales cycles and leading customer-facing technical discussions.\n\nExperience managing post-sales technical delivery, professional services, onboarding, or implementation teams.\n\nExperience managing external delivery and implementation partners.\n\nStrong commercial awareness with the ability to balance customer needs, business objectives, and delivery efficiency.\n\nExcellent communication and stakeholder management skills, with the ability to engage both technical and executive audiences.\n\nWhat success looks like\nCustomer adoption and value realization\n\nCustomer satisfaction and retention\n\nContribution to renewal and expansion opportunities\n\nDelivery quality and operational efficiency\n\nTSA team performance and development\n\nEffective partner utilization and scalability\n\nReduction in technical risk and customer escalations\n\nBenefits\nTime for Life: We offer employees 25 days of PTO plus 11 federal holidays, and we provide 6 months of paid leave for primary caregivers and 4 months for secondary caregivers.\n401(k) that stands out: We match up to 6% from day one. Your future, growing faster.\nHealth cover that starts day 1: We pay 70% of medical, dental, and vision premiums for you and your family, with two plans plus HSA.\nWe provide 6 months of paid leave for primary caregivers and 4 months for secondary caregivers.\nLearning: 10% of your working time dedicated to development. Built in, not squeezed in.\nPeace of mind: Company-paid life insurance (2× salary), disability cover, and AD&D.\nWellbeing perks: Free Headspace family plan, fitness membership (gyms, yoga, apps), and a 24/7 support line with counselling.\nAbout us\nZensai is a global team of around 200 people across Europe, the US, and ANZ. We believe people should have the opportunity to keep learning, feel connected to their workplace, and do their best work. That’s why we created the Human Success Platform. Built into Microsoft 365 and powered by AI, it helps companies turn learning, engagement, and performance into a natural part of everyday work.","description_format":"text","description_chars":5145,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Machine Learning","Influencers","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-10-02T01:03:00Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.555,"p_room":0.55,"age_days":34,"expected_fill_days":24,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/zensai-manager-technical-success","json_url":"https://alion.io/job/zensai-manager-technical-success.json","meta":{"generated_at":"2026-10-12T18:30:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2104126},"rest":"https://alion.io/mcp/rest/get_company?id=2104126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzensai-manager-technical-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzensai-manager-technical-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzensai-manager-technical-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zensai-manager-technical-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzensai-manager-technical-success"}]}