Application Support Engineer

Zensar Technologies • On-call duty • JavaScript • TypeScript • SQL • Node JS • 1 day ago
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Zensar Technologies

Zensar Technologies is an Indian technology services company founded in 1991 and part of the RPG Group, providing digital engineering, application services and infrastructure management to clients in banking, insurance, retail, manufacturing and healthcare. Its work covers experience design, cloud and data engineering, application development and maintenance, and increasingly applied artificial intelligence, delivered from centres in India, South Africa, Europe and the United States. Headquartered in Pune and listed in India, it earns a large share of revenue from North America and has been repositioning toward higher-value engineering work.
zensar.com • HQ: Pune, India • Custom Software Development • Software • IT Outsourcing • IT Consulting • Information Technology • 1001-5000 employees • Est. 1991

Role Summary

We are looking for a proactive and technically strong Application Support Engineer with experience in MEAN/MERN stack applications to provide L2/L3 production support, incident management, troubleshooting, and application maintenance. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to ensure application stability, availability, and performance.

The ideal candidate should have hands-on experience supporting enterprise web applications built on MongoDB, Express.js, Angular/React, and Node.js, along with strong troubleshooting, debugging, and SQL/database skills.

Key Responsibilities

Application Support & Maintenance

  • Provide L2/L3 support for production applications.
  • Monitor application health, performance, and availability.
  • Analyze, troubleshoot, and resolve production incidents within defined SLAs.
  • Perform root cause analysis (RCA) for recurring issues.
  • Coordinate with development teams for code fixes and enhancements.
  • Support production releases, deployments, and post-release validation.

Incident & Problem Management

  • Manage incidents, service requests, and problem tickets.
  • Investigate application, database, API, and integration issues.
  • Track and communicate incident status to stakeholders.
  • Drive permanent fixes for recurring production issues.
  • Participate in on-call and support rotation activities.

Role Summary

We are looking for a proactive and technically strong Application Support Engineer with experience in MEAN/MERN stack applications to provide L2/L3 production support, incident management, troubleshooting, and application maintenance. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to ensure application stability, availability, and performance.

The ideal candidate should have hands-on experience supporting enterprise web applications built on MongoDB, Express.js, Angular/React, and Node.js, along with strong troubleshooting, debugging, and SQL/database skills.

Key Responsibilities

Application Support & Maintenance

  • Provide L2/L3 support for production applications.
  • Monitor application health, performance, and availability.
  • Analyze, troubleshoot, and resolve production incidents within defined SLAs.
  • Perform root cause analysis (RCA) for recurring issues.
  • Coordinate with development teams for code fixes and enhancements.
  • Support production releases, deployments, and post-release validation.

Incident & Problem Management

  • Manage incidents, service requests, and problem tickets.
  • Investigate application, database, API, and integration issues.
  • Track and communicate incident status to stakeholders.
  • Drive permanent fixes for recurring production issues.
  • Participate in on-call and support rotation activities.

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