{"id":1268667,"url":"https://alion.io/job/zensar-technologies-azure-site-reliability-engineer-sre-saas-operations-2","title":"Azure Site Reliability Engineer (SRE) - SaaS Operations","company":{"id":59576,"name":"Zensar Technologies","domain":"zensar.com","url":"https://alion.io/company/zensar-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":62,"ghost_share":0.113,"stale_share":0.048,"repost_share":0.258,"time_to_fill_p50_days":4,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure SQL Database","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"Docker","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GitHub","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"PagerDuty","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-25T16:18:51Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T00:55:20Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Job Description\nSite Reliability Engineer (SRE - SaaS Platform Operations)\nPosition Summary: Experienced Azure-based SRE required to support a large-scale enterprise SaaS platform, with strong Microsoft SQL Server expertise, future PostgreSQL readiness, production operations, patching, automation, troubleshooting, and incident response capability.\nRole Type\nSite Reliability Engineering / SaaS Platform Operations\nPrimary Technology Focus\nMicrosoft Azure, Microsoft SQL Server, PostgreSQL, Windows/Linux, Monitoring, Automation\nFuture Scope\nUpcoming releases include database movement from MSSQL to PostgreSQL; PostgreSQL operational support is expected to become increasingly important.\nExperience Level\n4+ years relevant experience; strong MSSQL production support background; PostgreSQL exposure preferred\nWorking Model\n24x7 production support environment; US time zone support/night shifts as required\nAudience\nClient, delivery leadership, hiring panel, and internal stakeholders\nPosition Overview\nWe are seeking an experienced Site Reliability Engineer (SRE) to support , a large-scale enterprise SaaS platform operating in cloud and high-availability environments.\nThis role is responsible for maintaining infrastructure reliability, availability, performance, and operational excellence across Microsoft Azure, Microsoft SQL Server, PostgreSQL readiness, Windows, Linux, monitoring, automation, and incident response functions.\nThis is not a first-line helpdesk role. The role requires a hands-on engineer who can independently investigate complex technical issues, collaborate with engineering and platform teams, and provide clear technical communication to internal and client stakeholders.\nFuture Scope: In upcoming product releases, selected databases are expected to move from Microsoft SQL Server to PostgreSQL. The role should therefore include PostgreSQL awareness and operational readiness in addition to current MSSQL responsibilities.\nRole Focus Areas\nFocus Area\nExpected Capability\nBusiness Outcome\nCloud Operations\nManage and support Azure infrastructure, monitoring, storage, compute, and patching activities.\nStable, secure, and scalable platform operations.\nDatabase Reliability\nAdminister MSSQL workloads today and support PostgreSQL readiness for future releases, including tuning, maintenance, backups, and HA/DR.\nImproved database performance, resiliency, and recoverability.\nPatching & Maintenance\nPlan and support SQL/database patching and operating system patching across Windows and Linux environments.\nImproved security compliance and reduced operational risk.\nIncident Response\nPerform initial analysis, support P1/P2 triage, contribute to RCA, and improve runbooks.\nReduced MTTR and stronger production readiness.\nAutomation & Observability\nUse PowerShell/Python, alert tuning, logging, dashboards, and Infrastructure-as-Code practices.\nBetter operational efficiency and proactive issue detection.\nEngineering Collaboration\nReproduce issues, validate defects, and escalate with evidence to product engineering.\nFaster defect resolution and improved customer experience.\nKey ResponsibilitiesInfrastructure & Platform Reliability\nMaintain highly available, reliable, and scalable cloud infrastructure in Microsoft Azure.\n\nMonitor platform health, review technical logs, and proactively address performance and availability issues.\n\nImprove infrastructure monitoring, alerting, and logging to support proactive reliability management.\n\nPlan, coordinate, and support operating system patching and maintenance activities across Windows and Linux servers.\n\nEnsure security updates, compliance patches, and platform upgrades are executed in line with change management processes while minimizing service disruption.\n\nDrive operational excellence through standardization, automation, and continuous improvement.\n\nDatabase Administration & Performance Management\nManage and support Microsoft SQL Server databases across production and non-production environments on Azure.\n\nSupport PostgreSQL operational readiness and future PostgreSQL database support as selected databases move from MSSQL to PostgreSQL in upcoming releases.\n\nTroubleshoot and tune queries, SQL jobs, indexing, CPU, memory, I/O, and storage utilization.\n\nImplement and maintain backup, restore, high availability, disaster recovery, and routine database maintenance processes.\n\nPerform SQL Server and PostgreSQL database patching, upgrades, maintenance, and version lifecycle activities under enterprise change management processes.\n\nUse T-SQL and scripts for investigations, reporting, and controlled production data fixes under change control.\n\nIncident Management & Technical Troubleshooting\nInvestigate complex infrastructure, application, database, Windows, Linux, and Azure-related issues.\n\nParticipate in incident response, perform initial technical analysis, and contribute to root cause analysis documentation.\n\nReproduce customer-reported issues in staging or lab environments where required.\n\nEscalate verified product defects to engineering teams with clear technical evidence, logs, and impact analysis.\n\nAutomation, DevOps & Observability\nCreate and maintain operational automation using PowerShell, Python, or equivalent scripting languages.\n\nSupport Infrastructure-as-Code and configuration management practices using tools such as Terraform and Puppet.\n\nCollaborate on CI/CD and operational tooling improvements using platforms such as GitHub and Jenkins.\n\nEnhance monitoring and alert management practices for SaaS product operations.\n\nStakeholder & Customer Communication\nCollaborate closely with onsite DB SREs, application teams, platform teams, product support, and engineering.\n\nProvide clear and timely communication on issue status, technical findings, risks, and next steps.\n\nJoin customer or onsite calls when required to explain technical findings and remediation actions.\n\nUpdate runbooks, knowledge base articles, troubleshooting guides, and operational documentation.\n\nRequired QualificationsEducation & Experience\nBachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field.\n\n4+ years of relevant experience in SRE, production operations, database administration, cloud infrastructure, or enterprise platform support.\n\n2+ years of SaaS pipeline or SaaS product operations experience.\n\n2+ years of hands-on experience managing Microsoft Azure cloud infrastructure and cloud monitoring tools.\n\n4+ years in Microsoft SQL Server-centric roles such as DBA, Production Support Engineer, or Database SRE in 24x7 environments.\n\nPostgreSQL exposure or willingness to support PostgreSQL environments as part of future platform modernization scope.\n\nExperience supporting SQL/database patching and operating system patching activities in controlled production environments.\n\nWillingness and ability to work night shifts or US time zone aligned support coverage when required.\n\nTechnical Skills Matrix\nSkill Category\nRequired Skills\nPriority\nDatabase\nMSSQL 2016+, T-SQL, query tuning, SQL jobs, stored procedures, indexing, backup/restore, HA/DR\nCritical\nPostgreSQL\nPostgreSQL administration, performance tuning, backup/recovery, replication, HA awareness, and migration/coexistence readiness\nFuture Scope / High\nPatching\nSQL/database patching, OS patching, version lifecycle management, maintenance planning, and controlled change execution\nHigh\nCloud\nMicrosoft Azure infrastructure, Azure VMs, Azure storage, Azure SQL or SQL on Azure VMs, Azure monitoring\nCritical\nOperating Systems\nWindows Server administration and working knowledge of Linux servers\nHigh\nMonitoring & SRE\nApplication performance monitoring, alert management, logging, incident response, RCA, runbooks\nHigh\nAutomation\nPowerShell, Python, scripting for investigations, reporting, and operational automation\nHigh\nDevOps / IaC\nTerraform, Puppet, GitHub, Jenkins, CI/CD awareness\nMedium\nContainerization\nDocker, Kubernetes, and microservices architecture familiarity\nPreferred\nPreferred / Additional Qualifications\nExperience setting up, configuring, and improving monitoring and tooling for SRE/DevOps operations of a SaaS product.\n\nExperience supporting PostgreSQL databases in enterprise production environments.\n\nExperience with database migration, modernization, or coexistence initiatives involving Microsoft SQL Server and PostgreSQL.\n\nKnowledge of PostgreSQL performance tuning, backup/recovery, replication, and high availability architectures.\n\nExperience with PagerDuty or similar incident notification and escalation platforms.\n\nExperience with Elasticsearch is a strong advantage.\n\nAbility to perform application debugging and collaborate effectively with Product Support, Platform, Database, and Engineering teams.\n\nAbility to conduct research, evaluate technology options, make recommendations, and maintain a high level of expertise in systems software and operational tooling.\n\nStrong understanding of compliance, policies, procedures, patching windows, and change control expectations in enterprise production environments.\n\nCore Competencies\nIndependent technical troubleshooting\nCustomer-focused communication\nProduction incident ownership\nAnalytical thinking and RCA mindset\nCross-functional collaboration\nOperational discipline and documentation\nHiring / Screening Guidance\nCandidate screening should prioritize strong MSSQL production operations and Azure infrastructure experience, while also considering PostgreSQL exposure or readiness due to upcoming platform releases where selected databases are expected to move from MSSQL to PostgreSQL. The role is best suited for an engineer who can combine database reliability, cloud operations, patching, automation, and incident response in a large-scale SaaS environment.\nStrong Fit Indicators\nPotential Red Flags\nMSSQL DBA / production support background\nPure DevOps profile with limited database depth\nAzure infrastructure operations experience\nNOC/helpdesk-only background\nPostgreSQL exposure or database modernization experience\nDatabase developer with no production operations\nSQL and OS patching experience in controlled environments\nCloud-only profile without MSSQL troubleshooting\nHands-on incident/RCA ownership\nNo exposure to controlled patching/change management\nPowerShell/Python automation\nLimited ownership in incident response\nComfortable with US time zone support\nNo willingness to support future PostgreSQL scope\nRole Value Proposition\nThis role provides the opportunity to contribute directly to reliability, performance, security, and operational maturity for a large-scale enterprise SaaS platform. The selected candidate will support the current Microsoft SQL Server estate, help prepare for future PostgreSQL adoption, and work with modern cloud, database, automation, patching, and monitoring technologies while collaborating closely with experienced SRE, database, platform, support, and engineering teams.\n Job Description\nSite Reliability Engineer (SRE - SaaS Platform Operations)\nPosition Summary: Experienced Azure-based SRE required to support a large-scale enterprise SaaS platform, with strong Microsoft SQL Server expertise, future PostgreSQL readiness, production operations, patching, automation, troubleshooting, and incident response capability.\nRole Type\nSite Reliability Engineering / SaaS Platform Operations\nPrimary Technology Focus\nMicrosoft Azure, Microsoft SQL Server, PostgreSQL, Windows/Linux, Monitoring, Automation\nFuture Scope\nUpcoming releases include database movement from MSSQL to PostgreSQL; PostgreSQL operational support is expected to become increasingly important.\nExperience Level\n4+ years relevant experience; strong MSSQL production support background; PostgreSQL exposure preferred\nWorking Model\n24x7 production support environment; US time zone support/night shifts as required\nAudience\nClient, delivery leadership, hiring panel, and internal stakeholders\nPosition Overview\nWe are seeking an experienced Site Reliabil...","description_format":"text","description_chars":22181,"description_truncated":true,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-09-25T23:11:10Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.267,"p_room":0.35,"age_days":21,"expected_fill_days":4,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/zensar-technologies-azure-site-reliability-engineer-sre-saas-operations-2","json_url":"https://alion.io/job/zensar-technologies-azure-site-reliability-engineer-sre-saas-operations-2.json","meta":{"generated_at":"2026-10-19T04:44:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2820,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59576},"rest":"https://alion.io/mcp/rest/get_company?id=59576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzensar-technologies-azure-site-reliability-engineer-sre-saas-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzensar-technologies-azure-site-reliability-engineer-sre-saas-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzensar-technologies-azure-site-reliability-engineer-sre-saas-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zensar-technologies-azure-site-reliability-engineer-sre-saas-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzensar-technologies-azure-site-reliability-engineer-sre-saas-operations-2"}]}