{"id":169222,"url":"https://alion.io/job/zensar-technologies-drop-in-onsite-support-engineer","title":"Drop-In Onsite Support Engineer","company":{"id":59576,"name":"Zensar Technologies","domain":"zensar.com","url":"https://alion.io/company/zensar-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":62,"ghost_share":0.113,"stale_share":0.048,"repost_share":0.258,"time_to_fill_p50_days":4,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Geneva, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Outlook","optional":false},{"name":"Room","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T21:38:23Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ghost","repost_count":4,"flags":["repost"],"days_open":87},"description":"GLOBAL PARTNERSHIP MANAGEMENT PRACTICE\nJOB DESCRIPTION\nJob Description - Drop-In Onsite Support Engineer\nBasic Parameters\nPurpose of Service The service is for procuring technicians on a Half Day, Full Day, Week, Month or\nAnnual basis to support the End User Workspace Environment.\nLocation of Service At Customer location\nTarget Environment End User Workspace - Hardware and Software Network and Compute\nEnvironment - Hardware & Software\nDuration of Service: Annual\nTerm of the Service As per customer requirement\nJob Purpose\nThe Desktop Support Technician is an on-site representative at customer locations, working closely with the\ncustomer's IT team to provide the required services.\nThe Desktop Support Technician provides a physical presence service to deliver second line support at customer\nlocations, performing tasks to agreed service levels while meeting customer satisfaction measures.\nThe technician is also required to provide Hands and Eyes support for Customer/OEM Subject Matter Experts in\ndiagnosing and resolving incidents with regards to Network and Compute devices.\nMain Duties and Responsibilities\nInstall, upgrade, support and troubleshoot Windows, Mac and any other authorised desktop software/applications.\nInstall, upgrade, support and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers,\nMobile Devices, Video and Conferencing Equipment and any other authorised peripheral equipment and devices.\nTroubleshoot hardware, software, operating system, and connectivity issues.\nSupport Windows 10/11, Microsoft 365 applications, and enterprise productivity tools.\nManage incidents and service requests through ServiceNow or equivalent ITSM platforms.\nPerform general preventative maintenance tasks on devices and software.\nFollow and execute instructions provided by Subject Matter Experts.\nProvide onsite Hands and Eyes support towards install, upgrade, support and troubleshooting of devices in Network\nand Compute environment.\nAssist users with any logged IT-related incident when called upon.\nTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim\nof restoring service to the customer as soon as possible; escalating incidents to other support teams where\nnecessary.\nAccurately record, update and document requests using the IT service desk system.\nMaintain a first-class level of customer service ensuring that all customers are treated efficiently and in an\nappropriate manner.\nMaintain excellent verbal communication skills with the ability to communicate effectively with technical and\nnon-technical colleagues at all levels in the organization.\nBe a highly motivated team player with the skills and ability to manage changing priorities.\nCreate, maintain and publish relevant support documentation in order to assist all end users with the quick\nresolution of their incidents and service requests, enabling users to become more self-sufficient.\nAttend training as necessary to keep up to date with the latest technology and internal system processes.\nAttend training courses as identified and agreed for appropriate development.\nContribute towards reporting as per customer requirement.\nAny other tasks as assigned and within the skillset of the person.\nTechnical Skills\nGood general understanding of IT principles such as Networks, Hardware and Domains.\nWorking knowledge of leading software packages such as MS Office and MS Outlook.\nGood working knowledge of Operating Systems such as Windows and Mac related software and applications.\nSupport Active Directory, Azure AD, Exchange Online, and Microsoft Entra ID.\nPerform asset management, inventory control, and lifecycle management.\nGood experience in End User device hardware and software troubleshooting.\nGood experience of supporting devices such as Printers and Meeting Room equipment.\nKnowledge of mobile devices, including iOS and Android platforms.\nExperience with building, configuring, replacing and troubleshooting End User Computing (EUC) hardware\ncomponents.\nAwareness of Data Backup principles.\nFamiliarity with virtual, MDM and VPN environments.\nBasic knowledge and familiarity with devices in Network and Compute environment.\nSoft Skills & Appearance\nExceptional customer-facing skills.\nAble to communicate clearly and effectively with customer teams.\nLogical and analytical approach to work.\nAccurate record keeping.\nAble to work unsupervised.\nGood timekeeper.\nIntense focus on quality work.\nProductive and efficient.\nAble to operate within customer standard operating procedures.\nAble to maintain professional demeanour under stress.\nTo be at all times appropriately dressed for the customer environment.\nGood standards of grooming and personal hygiene.\nExperience, Education & Certifications\nExperience 2 - 4 years' experience working in a similar environment as described above.\nEducation & Qualification Education to the mandatory level in the relevant country.\nTraining & Certifications CompTIA A+, MCP/MCSE are desirable certifications. OEM Certification\ndesirable. Knowledge of ITIL and experience of working within an ITIL\nenvironment would be beneficial.\nLanguage Skills : French + English + Spanish\nrequirement. Internal - English speaking to a good standard.\nEIL Global - Global Partnership Management Practice | Desktop Support Technician | Version: 1.0\n GLOBAL PARTNERSHIP MANAGEMENT PRACTICE\nJOB DESCRIPTION\nJob Description - Drop-In Onsite Support Engineer\nBasic Parameters\nPurpose of Service The service is for procuring technicians on a Half Day, Full Day, Week, Month or\nAnnual basis to support the End User Workspace Environment.\nLocation of Service At Customer location\nTarget Environment End User Workspace - Hardware and Software Network and Compute\nEnvironment - Hardware & Software\nDuration of Service: Annual\nTerm of the Service As per customer requirement\nJob Purpose\nThe Desktop Support Technician is an on-site representative at customer locations, working closely with the\ncustomer's IT team to provide the required services.\nThe Desktop Support Technician provides a physical presence service to deliver second line support at customer\nlocations, performing tasks to agreed service levels while meeting customer satisfaction measures.\nThe technician is also required to provide Hands and Eyes support for Customer/OEM Subject Matter Experts in\ndiagnosing and resolving incidents with regards to Network and Compute devices.\nMain Duties and Responsibilities\nInstall, upgrade, support and troubleshoot Windows, Mac and any other authorised desktop software/applications.\nInstall, upgrade, support and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers,\nMobile Devices, Video and Conferencing Equipment and any other authorised peripheral equipment and devices.\nTroubleshoot hardware, software, operating system, and connectivity issues.\nSupport Windows 10/11, Microsoft 365 applications, and enterprise productivity tools.\nManage incidents and service requests through ServiceNow or equivalent ITSM platforms.\nPerform general preventative maintenance tasks on devices and software.\nFollow and execute instructions provided by Subject Matter Experts.\nProvide onsite Hands and Eyes support towards install, upgrade, support and troubleshooting of devices in Network\nand Compute environment.\nAssist users with any logged IT-related incident when called upon.\nTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim\nof restoring service to the customer as soon as possible; escalating incidents to other support teams where\nnecessary.\nAccurately record, update and document requests using the IT service desk system.\nMaintain a first-class level of customer service ensuring that all customers are treated efficiently and in an\nappropriate manner.\nMaintain excellent verbal communication skills with the ability to communicate effectively with technical and\nnon-technical colleagues at all levels in the organization.\nBe a highly motivated team player with the skills and ability to manage changing priorities.\nCreate, maintain and publish relevant support documentation in order to assist all end users with the quick\nresolution of their incidents and service requests, enabling users to become more self-sufficient.\nAttend training as necessary to keep up to date with the latest technology and internal system processes.\nAttend training courses as identified and agreed for appropriate development.\nContribute towards reporting as per customer requirement.\nAny other tasks as assigned and within the skillset of the person.\nTechnical Skills\nGood general understanding of IT principles such as Networks, Hardware and Domains.\nWorking knowledge of leading software packages such as MS Office and MS Outlook.\nGood working knowledge of Operating Systems such as Windows and Mac related software and applications.\nSupport Active Directory, Azure AD, Exchange Online, and Microsoft Entra ID.\nPerform asset management, inventory control, and lifecycle management.\nGood experience in End User device hardware and software troubleshooting.\nGood experience of supporting devices such as Printers and Meeting Room equipment.\nKnowledge of mobile devices, including iOS and Android platforms.\nExperience with building, configuring, replacing and troubleshooting End User Computing (EUC) hardware\ncomponents.\nAwareness of Data Backup principles.\nFamiliarity with virtual, MDM and VPN environments.\nBasic knowledge and familiarity with devices in Network and Compute environment.\nSoft Skills & Appearance\nExceptional customer-facing skills.\nAble to communicate clearly and effectively with customer teams.\nLogical and analytical approach to work.\nAccurate record keeping.\nAble to work unsupervised.\nGood timekeeper.\nIntense focus on quality work.\nProductive and efficient.\nAble to operate within customer standard operating procedures.\nAble to maintain professional demeanour under stress.\nTo be at all times appropriately dressed for the customer environment.\nGood standards of grooming and personal hygiene.\nExperience, Education & Certifications\nExperience 2 - 4 years' experience working in a similar environment as described above.\nEducation & Qualification Education to the mandatory level in the relevant country.\nTraining & Certifications CompTIA A+, MCP/MCSE are desirable certifications. OEM Certification\ndesirable. Knowledge of ITIL and experience of working within an ITIL\nenvironment would be beneficial.\nLanguage Skills : French + English + Spanish\nrequirement. Internal - English speaking to a good standard.\nEIL Global - Global Partnership Management Practice | Desktop Support Technician | Version: 1.0\n GLOBAL PARTNERSHIP MANAGEMENT PRACTICE\nJOB DESCRIPTION\nJob Description - Drop-In Onsite Support Engineer\nBasic Parameters\nPurpose of Service The service is for procuring technicians on a Half Day, Full Day, Week, Month or\nAnnual basis to support the End User Workspace Environment.\nLocation of Service At Customer location\nTarget Environment End User Workspace - Hardware and Software Network and Compute\nEnvironment - Hardware & Software\nDuration of Service: Annual\nTerm of the Service As per customer requirement\nJob Purpose\nThe Desktop Support Technician is an on-site representative at customer locations, working closely with the\ncustomer's IT team to provide the required services.\nThe Desktop Support Technician provides a physical presence service to deliver second line support at customer\nlocations, performing tasks to agreed service levels while meeting customer satisfaction measures.\nThe technician is also required to provide Hands and Eyes support for Customer/OEM Subject Matter Experts in\ndiagnosing and resolving incidents with regards to Network and Compute devices.\nMain Duties and Responsibilities\nInstall, upgrade, support and troubleshoot Windows, Mac and any other authorised desktop software/applications.\nInstall, upgrade, support and troubleshoot End User Workspace Hardwa...","description_format":"text","description_chars":16048,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"All 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