GCP Support Engineer (Devops + Terraform)

· Strong understanding of GCP core services (e.g. GKE ,IAM, Moniotring,

CloudSql , GKE , PUB SUB etc ).

· Terraform - Good hands on experience with TFE

· Experience with scripting and automation tools (e.g., Python, Bash,

Terraform, CloudFormation).

· Good understanding of K8, Docker and containerization platform.

· CI/CD - end to end deployment process - any tool - Jenkins, GitHub,

ArgoCD, CI/CD GCP Pipeline and any orchestration tools

· Experience in monitoring, logging, and alerting solutions to ensure the

reliability, performance, and availability of data pipelines and

infrastructure components on GCP.

· GCP certification is mandatory.

· Monitoring and Alerting

1. Technical Support:

- Provide expert-level support for GCP services including Security and role.

- Troubleshoot and resolve customer issues related to infrastructure,

networking, security, and performance.

- Debug and resolve issues related to application deployment, scaling, and

monitoring on GCP.

2. Infrastructure Management:

8/1/2024 AXP Internal 2

- Assist customers with setting up, configuring, and managing GCP

environments.

- Guide customers on best practices for deploying and managing workloads

on GCP.

- Help customers migrate on-premises applications to GCP.

3. Networking and Security:

- Troubleshoot networking issues related to VPC, subnets, route tables,

security groups, and NAT gateways.

- Provide guidance on securing GCP environments, including IAM roles,

policies, encryption, and compliance.

- Assist with configuring and troubleshooting GCP Load Balancers, Route

53, and Direct Connect.

4. Performance Optimization:

- Analyse and optimize the performance of GCP resources and applications.

- Provide recommendations for cost optimization, resource allocation, and

autoscaling.

5. Incident Management:

- Respond to and resolve customer-reported incidents in a timely manner.

- Escalate complex issues to GCP product teams and follow up until

resolution.

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