{"id":3963604,"url":"https://alion.io/job/zensar-technologies-it-operations-manager-infrastructure-network","title":"IT Operations Manager [Infrastructure & Network]","company":{"id":59576,"name":"Zensar Technologies","domain":"zensar.com","url":"https://alion.io/company/zensar-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":49,"ghost_share":0.143,"stale_share":0.102,"repost_share":0.408,"time_to_fill_p50_days":7,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chingola, Zambia"],"countries":["ZM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"CAPA","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"VMWare","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-09T12:15:15Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T13:49:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"JOB DESCRIPTION\nIT Operations Manager\nKonkola / Chingola / Nkana Sites\n ENVIRONMENTMining and Industrial IT OperationsROLE TYPESite IT Operations / Service DeliveryCOVERAGEKonkola, Chingola and Nkana Role Purpose\nThe IT Operations Manager will be responsible for the end-to-end coordination and operational governance of IT services across the Konkola, Chingola and Nkana sites.\nThe role will act as the primary operational interface between site stakeholders, IT leadership, field engineers and centralized technical teams, ensuring that infrastructure and end-user services remain stable, secure, available and aligned with business requirements.\nThe position requires a strong hands-on understanding of enterprise IT operations combined with service management, stakeholder management, incident leadership, infrastructure governance and cybersecurity awareness.\nKey Responsibilities\n1. Site IT Operations Ownership\nOwn day-to-day IT operational coordination across Konkola, Chingola and Nkana sites.\n\nMaintain visibility of infrastructure health, recurring issues, service risks and operational priorities.\n\nCoordinate resolution activities between site engineers and centralized technical teams.\n\nEnsure operational issues are assigned to the correct technical tower and actively driven through to closure.\n\nConduct regular operational reviews covering incidents, service requests, changes, problems, risks and infrastructure health.\n\nMaintain clear ownership and accountability for outstanding site IT activities.\n\n2. Infrastructure and Datacenter Operations\nProvide operational oversight and coordination across Windows Servers and Active Directory, Linux, VMware and virtualization, storage, backup and recovery, datacenter infrastructure, file servers, Microsoft 365, Exchange and messaging, databases, network, endpoint management and monitoring platforms.\n\nEnsure infrastructure dependencies are understood and appropriate technical teams are engaged during incidents, changes and maintenance activities.\n\n3. Network and Site Connectivity\nCoordinate operational support for LAN, WAN, Wi-Fi and site connectivity.\n\nWork closely with Network teams and field engineers to troubleshoot connectivity issues.\n\nCoordinate investigation of network outages, performance degradation and wireless coverage issues.\n\nEnsure critical site connectivity issues receive appropriate prioritization and escalation.\n\nMaintain visibility of network-related risks affecting business-critical areas and systems.\n\n4. Incident and Major Incident Management\nTake operational ownership of high-impact site incidents.\n\nCoordinate multiple technical teams during major incidents.\n\nEnsure appropriate business and technical stakeholders are engaged.\n\nDrive technical troubleshooting, escalation and service restoration.\n\nMaintain clear incident communication with stakeholders.\n\nEnsure significant or recurring incidents are reviewed for root cause and appropriate Problem Management follow-up.\n\nTrack corrective and preventive actions through to closure.\n\n5. Change and Service Governance\nEnsure infrastructure changes affecting the sites follow the established Change Management and CAB governance process.\n\nReview operational readiness, dependencies, implementation planning, rollback requirements and business impact.\n\nCoordinate planned maintenance activities with technical teams and site stakeholders.\n\nEnsure changes are properly communicated and executed with minimum disruption to site operations.\n\nChallenge uncontrolled or insufficiently assessed infrastructure changes.\n\n6. Cybersecurity and Compliance\nWork closely with Security and infrastructure teams to improve endpoint security, antivirus compliance, patch compliance, Active Directory hygiene, privileged access, MFA and identity security, backup and restore security, vulnerability remediation, security monitoring, network security and legacy infrastructure risk management.\n\nTrack security findings and remediation activities to closure and escalate overdue or high-risk items.\n\n7. Backup, Recovery and Business Continuity\nMonitor operational risks relating to backups and recovery.\n\nEnsure backup failures and restore issues are appropriately investigated.\n\nCoordinate periodic restore validation with relevant technical teams.\n\nMaintain awareness of backup coverage for critical systems.\n\nSupport disaster recovery and business continuity planning for site IT services.\n\nEscalate recovery, capacity or resilience risks that could affect critical business services.\n\n8. Endpoint and Workplace Technology\nMonitor the health and compliance of desktops, laptops and other workplace technology.\n\nCoordinate endpoint remediation covering patching, antivirus, encryption and device-management compliance.\n\nSupport Windows modernization and endpoint-management initiatives where applicable.\n\nCoordinate support for meeting rooms, collaboration facilities and other site technology.\n\n9. Capacity and Availability Management\nMaintain operational visibility of server utilization, storage consumption and growth, backup capacity, Exchange and messaging capacity, network utilization, virtual infrastructure capacity and endpoint estate health.\n\nIdentify emerging capacity or availability risks before they result in service degradation or outages and ensure remediation plans are established.\n\n10. Field Support Coordination\nCoordinate activities of onsite IT engineers across the supported locations.\n\nEnsure appropriate prioritization of business-critical incidents and requests.\n\nBridge onsite teams with centralized SMEs where remote intervention is required.\n\nEnsure field teams provide sufficient technical evidence, documentation and status updates for escalated cases.\n\nTrack dependencies requiring physical intervention at site.\n\n11. Stakeholder and Business Management\nAct as a key IT operational contact for site management and business stakeholders.\n\nUnderstand operational priorities and translate them into IT priorities.\n\nProvide clear updates during service interruptions and major technical activities.\n\nManage expectations regarding restoration, remediation and planned infrastructure work.\n\nEscalate risks requiring management intervention.\n\n12. Service Performance and Reporting\nMaintain and present operational metrics covering incident volumes and trends, severity and business impact, SLA and resolution performance, repeated incidents, Problem Management actions, change success, security remediation, patch and endpoint compliance, backup health, infrastructure availability, capacity risks and ageing tickets.\n\nConvert operational metrics into management-level insights highlighting risk, improvement and required actions.\n\n13. Vendor and Third-Party Coordination\nCoordinate external OEMs, vendors and service providers where required.\n\nEnsure vendor dependencies do not unnecessarily delay restoration or remediation.\n\nTrack vendor cases and actions through closure.\n\nEscalate persistent vendor performance or support issues.\n\nOperational Governance\nThe IT Operations Manager should establish a disciplined operating rhythm across the supported sites.\n\nCadence\nMandatory Review Areas\nDaily\nCritical incidents and outages\n\nPriority tickets and site-impacting issues\n\nInfrastructure alerts and security concerns\n\nCritical backup failures\n\nWeekly\nIncident and Problem Management review\n\nChange review and upcoming maintenance\n\nSecurity remediation and infrastructure health\n\nCapacity risks, ageing tickets/actions and site priorities\n\nMonthly\nService performance and infrastructure availability\n\nCapacity trends and security/compliance\n\nProblem trends and major incident actions\n\nImprovement initiatives and key operational risks\n\nRequired Technical Knowledge\nThe candidate should have strong working knowledge across several of the following areas:\nWindows Server and Active Directory / Entra ID\n\nMicrosoft 365 and Exchange\n\nVMware and enterprise virtualization\n\nEnterprise storage and backup technologies\n\nLAN, WAN, Wi-Fi, firewalls and network security concepts\n\nEndpoint management using Microsoft Intune / SCCM\n\nEndpoint security and vulnerability remediation\n\nMonitoring platforms such as SolarWinds\n\nDatabase infrastructure fundamentals\n\nITIL-based Incident, Problem and Change Management\n\nRole positioning: The role does not need to be the deepest technical SME in every technology. The manager must understand infrastructure dependencies sufficiently to challenge technical teams, identify operational risks and coordinate multidisciplinary troubleshooting.\nSkills and Experience\nStrong experience managing enterprise IT infrastructure and operations.\n\nExperience supporting multi-site or distributed environments.\n\nStrong incident and major incident management capability.\n\nExperience coordinating infrastructure, network, security and workplace teams.\n\nStrong understanding of ITIL service-management practices.\n\nAbility to translate technical issues into business impact.\n\nStrong stakeholder, vendor and escalation management.\n\nStrong analytical and operational reporting capability.\n\nExperience in mining, manufacturing, utilities or another industrial environment is advantageous.\n\nAbility to operate effectively in high-availability and business-critical environments.\n\nPreferred Certifications\nITIL 4 Foundation or higher\n\nMicrosoft Azure / Microsoft 365 certification\n\nVMware certification\n\nNetworking certification such as CCNA or CCNP\n\nSecurity certification such as CompTIA Security+, CISSP or equivalent\n\nProject or service management certification such as PMP, PRINCE2 or equivalent\n\nKey Success Measures\nImproved availability and stability of site IT services.\n\nReduction in recurring incidents and ageing operational actions.\n\nFaster restoration of business-critical services and improved SLA adherence.\n\nImproved infrastructure, endpoint and cybersecurity compliance.\n\nTimely closure of vulnerabilities, risks and major incident actions.\n\nImproved backup and recovery reliability.\n\nBetter capacity forecasting and proactive identification of risks.\n\nControlled execution of production changes.\n\nEffective coordination between onsite and centralized IT teams.\n\nClear communication and improved stakeholder confidence in IT operations.\n\nRole Outcome\n\nThe IT Operations Manager should provide KCM with clear ownership of IT operations across Konkola, Chingola and Nkana, ensuring that local business requirements and site issues are effectively connected to the appropriate infrastructure, network, cybersecurity and service-management teams.\nThe role should progressively shift site IT operations from reactive issue resolution toward proactive service management, risk reduction, infrastructure stability, security compliance and continuous operational improvement.\nKey Responsibilities\n1. Site IT Operations Ownership\nOwn day-to-day IT operational coordination across Konkola, Chingola and Nkana sites.\n\nMaintain visibility of infrastructure health, recurring issues, service risks and operational priorities.\n\nCoordinate resolution activities between site engineers and centralized technical teams.\n\nEnsure operational issues are assigned to the correct technical tower and actively driven through to closure.\n\nConduct regular operational reviews covering incidents, service requests, changes, problems, risks and infrastructure health.\n\nMaintain clear ownership and accountability for outstanding site IT activities.\n\n2. Infrastructure and Datacenter Operations\nProvide operational oversight and coordination across Windows Servers and Active Directory, Linux, VMware and virtualization, storage, backup and recovery, datacenter infrastructure, file servers, Microsoft 365, Exchange and messaging, databases, network, endpoint management and monitoring platforms.\n\nEnsure infrastructure dependencies are understood and appropriate technical teams are engaged during incidents, changes and maintenance activities.\n\n3. Network and Site Connectivity\nCoordinate operational support for LAN, WAN, Wi-Fi and sit...","description_format":"text","description_chars":20120,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-11-09T12:57:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/zensar-technologies-it-operations-manager-infrastructure-network","json_url":"https://alion.io/job/zensar-technologies-it-operations-manager-infrastructure-network.json","meta":{"generated_at":"2026-11-10T19:06:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59576},"rest":"https://alion.io/mcp/rest/get_company?id=59576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzensar-technologies-it-operations-manager-infrastructure-network"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzensar-technologies-it-operations-manager-infrastructure-network"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzensar-technologies-it-operations-manager-infrastructure-network"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zensar-technologies-it-operations-manager-infrastructure-network\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzensar-technologies-it-operations-manager-infrastructure-network"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3963604}},{"tool":"search_jobs","arguments":{"company":"zensar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3963604},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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