{"id":3955215,"url":"https://alion.io/job/zensar-technologies-ivr-systems-operations-engineer-sr","title":"IVR Systems Operations Engineer Sr","company":{"id":59576,"name":"Zensar Technologies","domain":"zensar.com","url":"https://alion.io/company/zensar-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":49,"ghost_share":0.143,"stale_share":0.102,"repost_share":0.408,"time_to_fill_p50_days":7,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Java","optional":false},{"name":"NLP","optional":false},{"name":"Python","optional":false},{"name":"Speech Recognition","optional":false},{"name":"AI Agents","optional":true},{"name":"Multimodal AI","optional":true},{"name":"Reinforcement Learning","optional":true}],"status":"live","first_seen_at":"2026-11-09T05:42:37Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T01:29:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"IVR Systems Operations Engineer Sr\nRequired Qualifications\nExtensive Industry Experience: Proven experience (e.g. 5+ years) in software development and architecture, building large-scale AI or cloud-based solutions in production environments.\nAI & Voice Expertise: Hands-on expertise with AI/ML technologies, including natural language processing (NLP) or speech recognition. Familiarity with large language models (e.g., GPT, Claude or similar) and conversational AI/voice assistant development.\nMicrosoft Azure and AWS Proficiency: Strong experience developing with Microsoft Azure and AWS cloud services. Knowledge of CI/CD, Azure and AWS container services for deploying AI workloads.\nProgramming & DevOps Skills: Proficient in modern programming languages (such as Python, Java, C#, or similar) and building APIs or microservices. Solid understanding of DevOps and CI/CD practices (e.g., Azure DevOps pipelines) to ensure frequent, reliable delivery of AI software.\nSystem Design & Architecture: Deep knowledge of scalable, distributed systems design and cloud-native architecture. Experience implementing microservices, containerization, and API integration.\nProblem Solving & Innovation: Strong analytical and problem-solving skills with the ability to navigate complex technical challenges. Innovative mindset to drive continuous improvement and to evaluate emerging technologies for potential adoption.\nCommunication: Excellent communication skills, with ability to explain complex AI solutions and technical strategies to diverse stakeholders.\nPreferred Qualifications\nFinancial Services Familiarity: Experience working in banking, fintech, or other heavily regulated industries and understanding of compliance, security, and data privacy considerations for AI solutions in these environments.\nAI Research & Innovation: Demonstrated interest in emerging AI trends (such as agentic AI, multi-modal models, reinforcement learning, etc.) and experience bringing new AI concepts from prototype to production.\n Advanced Degree: Master’s or higher degree in Computer Science, Engineering, AI, or related field (or equivalent practical experience) is a plus.\n Required Qualifications\nExtensive Industry Experience: Proven experience (e.g. 5+ years) in software development and architecture, building large-scale AI or cloud-based solutions in production environments.\nAI & Voice Expertise: Hands-on expertise with AI/ML technologies, including natural language processing (NLP) or speech recognition. Familiarity with large language models (e.g., GPT, Claude or similar) and conversational AI/voice assistant development.\nMicrosoft Azure and AWS Proficiency: Strong experience developing with Microsoft Azure and AWS cloud services. Knowledge of CI/CD, Azure and AWS container services for deploying AI workloads.\nProgramming & DevOps Skills: Proficient in modern programming languages (such as Python, Java, C#, or similar) and building APIs or microservices. Solid understanding of DevOps and CI/CD practices (e.g., Azure DevOps pipelines) to ensure frequent, reliable delivery of AI software.\nSystem Design & Architecture: Deep knowledge of scalable, distributed systems design and cloud-native architecture. Experience implementing microservices, containerization, and API integration.\nProblem Solving & Innovation: Strong analytical and problem-solving skills with the ability to navigate complex technical challenges. Innovative mindset to drive continuous improvement and to evaluate emerging technologies for potential adoption.\nCommunication: Excellent communication skills, with ability to explain complex AI solutions and technical strategies to diverse stakeholders.\n Preferred Qualifications\nFinancial Services Familiarity: Experience working in banking, fintech, or other heavily regulated industries and understanding of compliance, security, and data privacy considerations for AI solutions in these environments.\nAI Research & Innovation: Demonstrated interest in emerging AI trends (such as agentic AI, multi-modal models, reinforcement learning, etc.) and experience bringing new AI concepts from prototype to production.\n Advanced Degree: Master’s or higher degree in Computer Science, Engineering, AI, or related field (or equivalent practical experience) is a plus.","description_format":"text","description_chars":4290,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-09T07:25:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":7,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/zensar-technologies-ivr-systems-operations-engineer-sr","json_url":"https://alion.io/job/zensar-technologies-ivr-systems-operations-engineer-sr.json","meta":{"generated_at":"2026-11-11T03:55:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59576},"rest":"https://alion.io/mcp/rest/get_company?id=59576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzensar-technologies-ivr-systems-operations-engineer-sr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzensar-technologies-ivr-systems-operations-engineer-sr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzensar-technologies-ivr-systems-operations-engineer-sr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zensar-technologies-ivr-systems-operations-engineer-sr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzensar-technologies-ivr-systems-operations-engineer-sr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3955215}},{"tool":"search_jobs","arguments":{"company":"zensar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3955215},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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