{"id":3712522,"url":"https://alion.io/job/zensar-technologies-mac-t3-technical-support","title":"MAC T3 Technical Support","company":{"id":59576,"name":"Zensar Technologies","domain":"zensar.com","url":"https://alion.io/company/zensar-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":70,"ghost_share":0.1,"stale_share":0.086,"repost_share":0.386,"time_to_fill_p50_days":6,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T11:48:47Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T12:33:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Required Skills:\n5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.\nExcellent communication skills to handle Europe and US customers\nStrong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues\nGood understanding on MAC OS folder structure\nHandled network related issues on both Wi-Fi and LAN\nHandled all kinds of M365 application issues\nVMWare fusion Application and Windows 11 VM related issues on MAC OS X.\nFilevault2 encryption issues\nTechnical knowledge on Adobe Creative Cloud Applications\nFamiliar with Terminal Commands\nFinding Root Cause of any particular issue on MAC OS X Platform, which affects production.\nAble to troubleshoot applications like Webex, Webex scheduler, Any connect\nMAC imaging and Re-image through USB installer\nAble to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team\nWorked on ServiceNow for Incidents and Service Requests\nWorked on Sharepoint and OneDrive issues\nFlexible to work on rotational 24*5 shift\nSound knowledge and experience in Microsoft Office suite troubleshooting\n Taking ownership of customer issues escalated from L2 team and seeing problem through to resolution.\nResearching, diagnosing, troubleshooting and identifying solutions to resolve system issues.\nProfessional and structured escalation approach of unresolved issues with vendor teams and internal teams.\nMaintenance of the system within the domain network\nInstallation and deployment of OS and configuring the system.\nFamiliar with ITIL - ServiceNow for Incident Management.\n 5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.\nExcellent communication skills to handle Europe and US customers\nStrong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues\nGood understanding on MAC OS folder structure\nHandled network related issues on both Wi-Fi and LAN\nHandled all kinds of M365 application issues\nVMWare fusion Application and Windows 11 VM related issues on MAC OS X.\nFilevault2 encryption issues\nTechnical knowledge on Adobe Creative Cloud Applications\nFamiliar with Terminal Commands\nFinding Root Cause of any particular issue on MAC OS X Platform, which affects production.\nAble to troubleshoot applications like Webex, Webex scheduler, Any connect\nMAC imaging and Re-image through USB installer\nAble to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team\nWorked on ServiceNow for Incidents and Service Requests\nWorked on Sharepoint and OneDrive issues\nFlexible to work on rotational 24*5 shift\nSound knowledge and experience in Microsoft Office suite troubleshooting","description_format":"text","description_chars":2744,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-03T23:51:48Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":0.9,"age_days":3,"expected_fill_days":6,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/zensar-technologies-mac-t3-technical-support","json_url":"https://alion.io/job/zensar-technologies-mac-t3-technical-support.json","meta":{"generated_at":"2026-11-07T21:27:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59576},"rest":"https://alion.io/mcp/rest/get_company?id=59576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzensar-technologies-mac-t3-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzensar-technologies-mac-t3-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzensar-technologies-mac-t3-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zensar-technologies-mac-t3-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzensar-technologies-mac-t3-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3712522}},{"tool":"search_jobs","arguments":{"company":"zensar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3712522},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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