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MetaSolv Application Support Lead

Zensar Technologies • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • SQL • 3 days ago
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Location
In office (India)
Seniority
Staff

Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 28, 2026. Zensar Technologies scores A on the Alion truth index.

Overview
Company
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Profile match

Zensar Technologies

Zensar Technologies is an Indian technology services company founded in 1991 and part of the RPG Group, providing digital engineering, application services and infrastructure management to clients in banking, insurance, retail, manufacturing and healthcare. Its work covers experience design, cloud and data engineering, application development and maintenance, and increasingly applied artificial intelligence, delivered from centres in India, South Africa, Europe and the United States. Headquartered in Pune and listed in India, it earns a large share of revenue from North America and has been repositioning toward higher-value engineering work.
zensar.com • HQ: Pune, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • 1001-5000 employees • Est. 1991
Tech stack of Zensar Technologies

Key Responsibilities

  • Lead and mentor a team of MetaSolv support professionals.
  • Act as primary escalation point for production incidents and service outages.
  • Monitor incidents, service requests, and problem tickets.
  • Ensure agreed SLAs and KPIs are consistently achieved.
  • Drive root cause analysis (RCA) and preventive actions.
  • Coordinate with business users, client IT teams, and vendors.
  • Conduct daily operational reviews and status reporting.
  • Manage release support, deployment validations, and post-production monitoring.
  • Facilitate knowledge management and continuous service improvement initiatives.
  • Support transition, KT, and stabilization activities.

Required Skills

  • Strong experience in Oracle MetaSolv Solution (MSS).
  • Telecom OSS/BSS domain knowledge.
  • Incident, Problem, and Change Management.
  • Production Support governance.
  • SQL and database troubleshooting.
  • Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
  • Team management and stakeholder communication.
  • ITIL Foundation Certification.
  • Experience with Oracle OSS products.
  • Exposure to integration support environments.

Preferred Skills

  • ITIL Foundation Certification.
  • Experience with Oracle OSS products.
  • Exposure to integration support environments.
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