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Zensar Technologies provides digital engineering and information technology services. Its practices cover experience design, cloud, data and application modernisation. The company serves banking, manufacturing, retail and healthcare clients.

Function: Enterprise Applications, Strategy & Business Support

Purpose

Part of the Application Management Support team, responsible for supporting global Oracle E-Business Suite R12.2.7 footprint across the Procure-to-Pay (P2P) domain - Accounts Payable, Oracle Payments, Purchasing, iProcurement, Supplier Management. The role combines Business Analyst and support responsibilities, with a core focus on the end-to-end payments lifecycle (invoice to bank transmission and reconciliation), multiple payment formats (ISO 20022, SEPA, etc.), and downstream integrations with Ivalua, SAP Fieldglass,Yokoy and Calero. Supports roadmap across AI-enabled invoice/anomaly detection, and Cloud/SaaS.

  • Translate business, technical and operational requirements into functional/technical specifications, promoting "vanilla" standard functionality.
  • Own Oracle Payments configuration - payment process profiles, methods, formats (BI Publisher), PPRs, remittance, positive pay, and bank acknowledgement/return handling.
  • Manage the functional integrity of integrations with Ivalua (PR/PO), Fieldglass (services invoices) and Calero (telecom invoices), including reconciliation and error handling.
  • Safeguard supplier and bank master data, controls, and duplicate/fraud prevention (cash-leakage objectives).
  • Oversee the deliverables of the 3rd-party support vendor - tracking quality, timeliness and adherence to SLAs, reviewing outputs, validating estimates, and quickly identifying and addressing any contractual breaches or performance gaps.
  • Manage stakeholders across Finance, Procurement, Treasury, IT and external partners - aligning expectations, negotiating priorities, communicating progress and risks, and building trusted relationships at all levels to drive delivery and adoption.
  • Provide SLA-based support, incident troubleshooting, testing (incl. bank penny/certification testing), and end-user training.
  • Deliver quality application changes on time and budget, following audit/SOX-style controls; raise and escalate risks appropriately.
    • Support country/region rollouts factoring local payment, tax and statutory needs.

Experience & Skills

  • 5+ years across Finance/Procurement and in Oracle EBS R12.2.x (ideally 12.2.7) support/deployment, with two full lifecycle implementations.
  • Required modules: AP, Oracle Payments, Purchasing, iProcurement, iSupplier, SLA. Desirable: GL, eBusiness Tax, Cash Management, AGIS, Fixed Assets.
  • Hands-on payment formats & bank integration (ISO 20022 pain.001/002, SEPA, BACS, CHAPS, SWIFT MT101/103, ACH/EFT).
  • Integration experience with Ivalua / SAP Fieldglass / Calero (or Coupa/Ariba/Concur).
  • SQL/PL·SQL, EBS workflows (AME), BI/XML Publisher required; OBIEE, ODI, Oracle Fusion desirable.
  • Proven vendor management and stakeholder engagement skills across multi-cultural, global teams.
  • Strong ITIL knowledge; fluent English; excellent analytical, communication and stakeholder skills; available for critical payment-run/bank cut-off windows. Air transport industry experience a plus.

Competency

Professional: Business & Commercial Acumen, Requirements Analysis, Systems Thinking & Integration, Application Delivery/Maintenance/Testing, Managing Change & Risk, Contracts Management, Attention to Detail. Core: Adhering to Principles & Values, Communication, Creating & Innovating, Customer Focus, Impact & Influence, Teamwork.

Education & Qualifications

University degree (Computer Science, Engineering, Finance or similar). Formal accounting qualification required; project management training and ITIL Foundation desirable.

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