Salesforce QA Lead
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Staff · 10+ years exp
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Zensar Technologies is an Indian technology services company founded in 1991 and part of the RPG Group, providing digital engineering, application services and infrastructure management to clients in banking, insurance, retail, manufacturing and healthcare. Its work covers experience design, cloud and data engineering, application development and maintenance, and increasingly applied artificial intelligence, delivered from centres in India, South Africa, Europe and the United States. Headquartered in Pune and listed in India, it earns a large share of revenue from North America and has been repositioning toward higher-value engineering work.
The QA Lead will play a pivotal role in leading and mentoring QA teams, defining QA strategies, and ensuring the highest quality standards for Salesforce solutions. This role requires a deep understanding of Salesforce ecosystems, strong leadership skills, and the ability to collaborate effectively with cross-functional teams.
- Define and execute QA strategies for Salesforce projects, including Sales Cloud, Service Cloud, and Experience Cloud.
- Establish QA standards, templates, and best practices for comprehensive Salesforce testing.
- Lead and mentor QA engineers, providing guidance and support throughout testing phases.
- Participate in sprint planning, story grooming, and release planning to ensure efficient QA processes.
- Prepare detailed test plans, scenarios, and cases for Salesforce features, covering functional, regression, and integration testing.
- Manage test execution across multiple releases and environments, ensuring thorough coverage.
- Implement Salesforce test automation frameworks using tools like Selenium, Provar, and Katalon, and integrate automation into CI/CD pipelines.
- Lead defect management, conducting triage calls and driving resolution with development and product teams.
- Maintain QA metrics and dashboards, tracking defect density, test coverage, and cycle time.
- Collaborate closely with Salesforce developers, admins, architects, and business stakeholders to ensure aligned QA efforts.
- 7-10+ years of QA experience, with 3+ years as a QA Lead in Salesforce ecosystems.
- Strong understanding of Salesforce data model, Apex triggers, flows, validation rules, and Lightning components.
- Experience with test management tools such as Jira, Azure DevOps, and Zephyr.
- Proficiency in automation testing, with a background in tools like Selenium and Provar.
- Excellent communication, stakeholder management, and leadership skills, with the ability to work in Agile/Scrum environments.
- Analytical and problem-solving capabilities, with a focus on delivering high-quality Salesforce solutions.
- Experience in large-scale enterprise Salesforce implementations is preferred.
- Knowledge of CI/CD automation tools like Copado and Gearset is an asset.
- Salesforce certifications, including Administrator (ADM 201), Platform App Builder, and Quality Engineer, are advantageous.
- A proven track record of successful QA leadership and strategy implementation.
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