SCCM Operations Manager
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Location
In office (Pune)
Overview
Company
Impact
Profile match
Zensar Technologies is an Indian technology services company founded in 1991 and part of the RPG Group, providing digital engineering, application services and infrastructure management to clients in banking, insurance, retail, manufacturing and healthcare. Its work covers experience design, cloud and data engineering, application development and maintenance, and increasingly applied artificial intelligence, delivered from centres in India, South Africa, Europe and the United States. Headquartered in Pune and listed in India, it earns a large share of revenue from North America and has been repositioning toward higher-value engineering work.
- Own and manage end-to-end SCCM/MECM operations, ensuring platform stability, availability, and performance.
- Lead daily operational activities including incident, problem, change, and service request management.
- Manage enterprise patch management processes for servers and workstations, ensuring compliance targets are consistently met.
- Oversee software packaging, application deployment, and lifecycle management activities.
- Manage Operating System Deployment (OSD), image management, task sequences, and Windows upgrade initiatives.
- Monitor SCCM infrastructure health and proactively resolve operational issues.
- Maintain compliance reporting, executive dashboards, and service performance metrics.
- Drive automation and process improvements using PowerShell and SCCM capabilities.
- Provide technical leadership, mentoring, and guidance to SCCM administrators and engineers.
- Collaborate with infrastructure, security, application, and business teams to support operational and project requirements.
- Lead major incident resolution, root cause analysis, and problem management activities.
- Support SCCM-Intune co-management, modernization, and endpoint management transformation initiatives.
- Participate in governance reviews, CAB meetings, audits, and stakeholder discussions.
- Ensure SLA adherence, service quality, and continuous service improvement across SCCM services.
- Create, deploy, monitor, and troubleshoot software installsdeploymentsupdates.
- Maintain, deploy and troubleshoot Group Policy changes at the Enterprise level.
- Provide primary level 3 support to Deskside Support Teams.
- Troubleshoot VMware VDI machine deployments for Windows devices.
- Troubleshoot image deployments for Windows devices.
- Troubleshoot Autopilot image deployments for Windows Laptop devices.
- Performance analysis of Windows devices, both physical and virtual.
- Building queries, data gathering and reporting to aid support and maintenance of the end user computing environment.
- Ensure adherence to established IT standards and processes while proactively highlighting opportunities for improvement.
- Ensure documentation for processes and procedures are created and maintained.
- Advocate for the end user and proactively manage risk, impact and user experience.
- Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.
- Communicate clearly with stakeholders to ensure they are kept up to date with progress on open issues, and follow-up on all open and pending issues.
- Escalate issues to the wider support teams, vendors and team leaders as necessary.
- Identify persistent problems and work with wider teams to resolve them.
- Provide training and guidance on best practices to our user community.
- Look for service improvement and ticket reduction opportunities.
- Ensure controls and policies are always adhered to.
- Previous experience working in an IT support role and leading a team in client facing role.
- Experience of Microsoft Endpoint Configuration Manager (SCCM) SoftwareImagePatch deployment and troubleshooting.
- Experience of Microsoft Intune and Autopilot.
- Excellent knowledge of MS Windows10 and 11, M365.
- Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP.
- PowerShell scripting experience.
- VMware vSphere and Horizon experience.
- Demonstrated ownership of Level 3 desktop support issues, while working closely with Levels 1&2, other internal teams and 3rd Party vendor support.
- Solid communications skills for documentation and knowledge transfer upon problem resolution.
- Ability to work independently without intensive oversight.
- Experience in working with global teams.
- Strong interpersonal skills.
- Positive, team centric attitude.
- Committed to continual improvement.
- Advanced knowledge of SCCM/MECM administration and architecture.
- Strong expertise in Software Distribution, Patch Management, OSD, Compliance Settings, and Reporting.
- Hands-on experience with Windows Server, Windows 10/11, Active Directory, Group Policy, and SQL fundamentals.
- Experience with Microsoft Intune, Co-Management, Autopilot, Entra ID (Azure AD), and Microsoft Defender.
- Strong PowerShell scripting and automation skills.
- Good understanding of networking, PKI, DNS, DHCP, and cloud-integrated endpoint management solutions.
- Microsoft Endpoint Administrator or related Microsoft certifications.
- Certifications in Modern Workplace, Azure, or Endpoint Management technologies.
- Strong technical troubleshooting and problem-solving skills.
- Leadership and team management capabilities.
- Excellent stakeholder and customer management skills.
- Strong communication, reporting, and presentation skills.
- Ability to drive operational excellence, automation, and continuous service improvement initiatives.
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