{"id":4146810,"url":"https://alion.io/job/zensar-technologies-service-delivery-manager-sdm","title":"Service Delivery Manager (SDM)","company":{"id":59576,"name":"Zensar Technologies","domain":"zensar.com","url":"https://alion.io/company/zensar-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":52,"ghost_share":0.135,"stale_share":0.096,"repost_share":0.423,"time_to_fill_p50_days":7,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":18,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"VMWare","optional":false},{"name":"ISO 27001","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-11-12T06:58:30Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T07:26:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The IT Infrastructure Service Delivery Manager will oversee the delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.\nKey Responsibilities\nOversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.\nEnsure services are delivered within agreed SLAs and budgets.\n-Managing Cross functional services & Processes\nAct as the primary point of contact for stakeholders regarding service delivery performance and improvements.\nManage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.\nFoster a culture of collaboration, accountability, and continuous learning.\nMonitor and resolve escalated incidents, ensuring minimal disruption to business operations.\nConduct root cause analysis and implement corrective actions to prevent future issues.\nCollaborate with internal teams and business units to understand requirements and deliver customized solutions.\nDevelop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.\nDrive digital transformation initiatives, and the adoption of emerging technologies.\nEnsure IT infrastructure complies with regulatory requirements and industry best practices.\nImplement and maintain robust security measures to protect organizational data and systems.\nWork closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc\nEducation:\nBachelor's degree in Information Technology, Computer Science, or a related field.\nITIL Certification (preferred).\nAdditional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.\nPrior understanding and working in an ISO 27001 environment is preferred\nExperience:\n18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.\nExperience in working Manage Service contract\nProven track record of managing complex IT infrastructure environments in a fast-paced industry.\nGood understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation\nHands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup\nFamiliarity with monitoring and automation tools.\nUnderstanding of Public sector client and prior work experience in this domain will be a significant advantage\nThe IT Infrastructure Service Delivery Manager will oversee the delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.\nKey Responsibilities\nOversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.\nEnsure services are delivered within agreed SLAs and budgets.\n-Managing Cross functional services & Processes\nAct as the primary point of contact for stakeholders regarding service delivery performance and improvements.\nManage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.\nFoster a culture of collaboration, accountability, and continuous learning.\nMonitor and resolve escalated incidents, ensuring minimal disruption to business operations.\nConduct root cause analysis and implement corrective actions to prevent future issues.\nCollaborate with internal teams and business units to understand requirements and deliver customized solutions.\nDevelop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.\nDrive digital transformation initiatives, and the adoption of emerging technologies.\nEnsure IT infrastructure complies with regulatory requirements and industry best practices.\nImplement and maintain robust security measures to protect organizational data and systems.\nWork closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc\nEducation:\nBachelor's degree in Information Technology, Computer Science, or a related field.\nITIL Certification (preferred).\nAdditional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.\nPrior understanding and working in an ISO 27001 environment is preferred\nExperience:\n18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.\nExperience in working Manage Service contract\nProven track record of managing complex IT infrastructure environments in a fast-paced industry.\nGood understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation\nHands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup\nFamiliarity with monitoring and automation tools.\nUnderstanding of Public sector client and prior work experience in this domain will be a significant advantage\nThe IT Infrastructure Service Delivery Manager will oversee the delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.\nKey Responsibilities\nOversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.\nEnsure services are delivered within agreed SLAs and budgets.\n-Managing Cross functional services & Processes\nAct as the primary point of contact for stakeholders regarding service delivery performance and improvements.\nManage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.\nFoster a culture of collaboration, accountability, and continuous learning.\nMonitor and resolve escalated incidents, ensuring minimal disruption to business operations.\nConduct root cause analysis and implement corrective actions to prevent future issues.\nCollaborate with internal teams and business units to understand requirements and deliver customized solutions.\nDevelop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.\nDrive digital transformation initiatives, and the adoption of emerging technologies.\nEnsure IT infrastructure complies with regulatory requirements and industry best practices.\nImplement and maintain robust security measures to protect organizational data and systems.\nWork closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc\nEducation:\nBachelor's degree in Information Technology, Computer Science, or a related field.\nITIL Certification (preferred).\nAdditional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.\nPrior understanding and working in an ISO 27001 environment is preferred\nExperience:\n18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.\nExperience in working Manage Service contract\nProven track record of managing complex IT infrastructure environments in a fast-paced industry.\nGood understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation\nHands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup\nFamiliarity with monitoring and automation tools.\nUnderstanding of Public sector client and prior work experience in this domain will be a significant advantage","description_format":"text","description_chars":8189,"description_truncated":false,"requirements":{"experience_years_min":18,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","IT 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