SERVICE DESK-SERVICE DESK

Zensar Technologies • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • On-call duty • Certification required • 1 day ago

Apply now

Similar jobs

785,998open jobs

49,814companies

121,445added this week

Browse all

Salary

≈ $11k – $27k per year (Estimated)

Location

In office (Pune)

Seniority

Junior · 1+ year exp

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 25, 2026. Zensar Technologies scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Zensar Technologies

Zensar Technologies is an Indian technology services company founded in 1991 and part of the RPG Group, providing digital engineering, application services and infrastructure management to clients in banking, insurance, retail, manufacturing and healthcare. Its work covers experience design, cloud and data engineering, application development and maintenance, and increasingly applied artificial intelligence, delivered from centres in India, South Africa, Europe and the United States. Headquartered in Pune and listed in India, it earns a large share of revenue from North America and has been repositioning toward higher-value engineering work.

zensar.com • HQ: Pune, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • 1001-5000 employees • Est. 1991

As a Service Desk Associate, you will be the primary point of contact for end-users, offering technical support and resolving a range of IT-related issues. Your role is crucial in maintaining efficient and effective IT operations, ensuring our users receive timely and professional assistance.

Act as the SPOC for end-user IT support, ensuring a prompt response to all queries.
Log and manage incidents and service requests through our ITSM tool, maintaining accurate records.
Provide first-line technical support for hardware, software, and network issues, offering quick resolutions.
Diagnose and resolve Windows OS, Microsoft 365, and VPN-related problems, ensuring a smooth user experience.
Perform user account administration, including password resets and access management.
Escalate complex incidents to the appropriate teams, maintaining ownership and regular updates.
Monitor ticket queues to ensure timely updates and SLA adherence.
Contribute to knowledge base articles, enhancing our internal resources.
Follow ITIL processes, including Incident, Service Request, Problem, and Change Management.
Deliver exceptional customer service, ensuring high levels of user satisfaction.

1 to 7 years of experience in an L1 Technical Service Desk or IT Helpdesk role is essential.
ITIL V3 Foundation or ITIL 4 Foundation Certification is a mandatory requirement.
Experience in a 24x7 support environment with rotational shifts is preferred.
Strong proficiency in ITSM tools like ServiceNow, ManageEngine, or similar platforms.
Excellent technical skills in Windows administration, Microsoft 365 Suite, Active Directory, and VPN troubleshooting.
Remote support tools expertise and a solid understanding of basic networking concepts.
Strong communication skills, both verbal and written, are a must.
A customer-centric approach and the ability to manage multiple tasks simultaneously.
Analytical mindset with problem-solving abilities, working independently and within a team.
Stakeholder management skills and a professional demeanor when interacting with customers.

Free account

Stop reading job ads. Get the ones that fit.

One free account turns this page into a shortlist built around your stack, your level and your pay.

Match on every job. Stack, seniority, pay and location, scored against your profile.

785,998 open roles. Read straight off company career pages, refreshed every day.

Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.

3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.

Create a free account Continue with Google

Free forever. No card. Under a minute.

Your match

How well do you fit this role?

Two answers are enough for a real match. No account needed.

Check my fit

Answers stay in this browser until you create an account.

Recommended for you based on this role

Support

Similar stack

Same company

Pune

Metricstream Solution Support Analyst (Junior) 7 months ago

≈ $12k – $31k per year (Estimated) • In office • Full-Time • 7+ years exp • Bachelor's Degree • Chennai

Python

SQL

Analytics

Power BI

Management

Jira

Agile

Waterfall

Apply