{"id":3588008,"url":"https://alion.io/job/zensar-technologies-unified-communications-uc-engineer","title":"Unified Communications (UC) Engineer","company":{"id":59576,"name":"Zensar Technologies","domain":"zensar.com","url":"https://alion.io/company/zensar-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":49,"ghost_share":0.082,"stale_share":0.082,"repost_share":0.388,"time_to_fill_p50_days":6,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-01T11:48:56Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T11:48:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"2-4 years of experience in Unified Communications, Voice, and Collaboration technologies.\nStrong troubleshooting and analytical skills with the ability to resolve complex technical issues.\nExcellent understanding of enterprise voice and video architectures.\nExperience working in global support environments.\nStrong customer-focused approach with excellent communication skills.\nSelf-motivated and capable of working independently and within cross-functional teams.\nAbility to identify transformation opportunities and drive continuous service improvements.\nExperience following ITIL processes including Incident, Change, Problem, and Service Request Management.\nGood documentation and technical writing skills.\n implement, manage, maintain, and troubleshoot enterprise Unified Communications infrastructure.\nAdminister and support Microsoft Teams Voice, Direct Routing, Calling Plans, Voice Routing Policies, and Meeting Policies.\nManage and troubleshoot AudioCodes SBCs (or equivalent SBC platforms) integrated with Microsoft Teams Direct Routing.\nSupport and maintain Cisco Unified Communications Manager (CUCM) 11.x and above, Cisco Expressway, and Cisco Unity Connection environments.\nPerform SIP call flow analysis and troubleshoot complex telephony issues involving Teams, SBCs, PSTN, and Cisco UC platforms.\nTroubleshoot and support ISDN, SIP PRI, SIP Trunks, MGCP, H.323, and SIP protocols.\nAdminister and support conferencing platforms including Microsoft Teams, Webex, Zoom, and Cisco TelePresence.\nConfigure, maintain, and troubleshoot CVI integrations, Webex Cloud Integration, Webex Edge, and video conferencing endpoints.\nMonitor and analyze voice/video quality, call records, and meeting performance, ensuring optimal QoS across WAN environments.\nCollaborate with network, security, server, and cloud teams to ensure seamless integration and operational stability.\nCreate and maintain SOPs, technical documentation, knowledge articles, and user guides.\nPerform upgrades, patching, and lifecycle management of Linux-based voice/video servers and conferencing infrastructure.\nIdentify automation and service improvement opportunities to enhance user experience and reduce operational overhead.\nParticipate in Incident, Problem, Change, and Major Incident Management processes in alignment with ITIL best practices.\nEngage with customers and stakeholders to understand business requirements and deliver effective UC solutions.\n Mandatory Skills\nMicrosoft Teams Direct Routing\nAudioCodes SBC (or any other SBC integrated with Teams Direct Routing)\nMicrosoft Teams Voice & Telephony Administration\nTeams Voice Routing, Calling Policies, Dial Plans, and Meeting Policies Administration\nCisco Unified Communications Manager (CUCM) 11.x and above\nCisco Expressway\nStrong SIP call flow analysis and troubleshooting skills\nISDN, SIP PRI, and SIP Trunk troubleshooting\nMicrosoft Teams Conferencing and CVI integrations with Webex\nUnderstanding of Azure and Microsoft 365 ecosystem\nKnowledge of signaling protocols including SIP, HTTPS, TLS, TCP/IP\nExperience troubleshooting voice and video quality issues\nPreferred / Secondary Skills\nPowerShell Scripting and Automation\nCisco Unity Connection Administration\nWebex Control Hub Administration\nWebex Cloud Integration and Webex Edge\nZoom Administration, User & Meeting Policy Management\nTeams, Webex, and Zoom Reporting & Analytics\nCisco TelePresence Endpoint Administration, INtegration\nVideo Conferencing Technologies and Infrastructure\nBasic Azure Administration\nAutomation tools such as Power Automate or scripting solutions\nNice to Have\nMicrosoft Teams Rooms (MTR) Administration\nPower Automate / Automation Development\nAI-driven Operations and Monitoring Solutions\nExperience with enterprise monitoring and reporting platforms","description_format":"text","description_chars":3785,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-01T14:49:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":6,"reasons":["conf:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/zensar-technologies-unified-communications-uc-engineer","json_url":"https://alion.io/job/zensar-technologies-unified-communications-uc-engineer.json","meta":{"generated_at":"2026-11-03T16:08:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59576},"rest":"https://alion.io/mcp/rest/get_company?id=59576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzensar-technologies-unified-communications-uc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzensar-technologies-unified-communications-uc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzensar-technologies-unified-communications-uc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zensar-technologies-unified-communications-uc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzensar-technologies-unified-communications-uc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3588008}},{"tool":"search_jobs","arguments":{"company":"zensar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3588008},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}