{"id":2902417,"url":"https://alion.io/job/zenskar-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":2844,"name":"Zenskar","domain":"zenskar.com","url":"https://alion.io/company/zenskar","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-15T11:08:33Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-29T12:34:33Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Zenskar\nZenskar is an AI-native revenue automation platform built to handle real-world complexity.\nIt sits between your CRM and ERP automating everything in between: billing, revenue recognition, collections, usage metering, and analytics. Across any pricing model, any entity structure, any currency.\nOur vision: Zero-Touch Finance. Agents execute. Humans supervise. Finance teams set the rules. Zenskar runs them.\nFounded by Apurv Bansal and Saurabh Agarwal, second-time founders whose previous startups were acquired by Snapdeal and Gaana. The team brings experience from Google, Deutsche Bank, Elevation Capital, IIT Bombay, IIT Delhi, and Harvard Business School.\nWe have 5x'd revenue in the past year. We are default alive.\nFunding\nWe raised $15M in Series A funding in April 2026, led by Susquehanna Venture Capital, Bessemer Venture Partners, Shine Capital, and Rho, with participation from Rocketship, J-Ventures, Future Back Ventures by Bain & Company, and Converge.\nThe funding is being used to expand our Agents Marketplace and scale operations, not headcount.\nRead the announcement →\nhttps://youtu.be/jRb2ybvrSwU?si=vuLLgUY_MFdRzDMl\nSee how Zenskar automates the full order-to-cash cycle, from contract to cash,\nwithout spreadsheets, workarounds, or engineering tickets.*\nThe Problem We're Solving\nFinance teams aren't struggling because they lack AI tools. They're struggling because the systems underneath those tools were built for a simpler world. These systems label real-world complexity as edge cases and force teams into costly, error-prone workarounds: revenue leakage, delayed collections, audit risk, and finance teams buried in grunt work.\nBolting AI onto these broken foundations is as good as a Ferrari engine on a horse-drawn carriage. Zenskar is purpose-built from the ground up: the architecture handles complexity natively, so AI actually works.\nIt combines foundational flexibility + deterministic calculation + purpose-built AI agents to deliver end-to-end automation across the order-to-cash cycle - without workarounds, without engineering tickets.\nThe B2B billing and revenue automation market is $2B today, projected to reach $10B by 2030.\nWhat Customers Say\n\"We're saving 200+ hours/quarter on invoicing and receivables by completely automating our recurring billing.\"Noy Kalansky, Finance Controller, Pontera\n\"Zenskar automates revenue recognition accurately for our value-based billing: agents reducing manual hours by 70%.\"\nMatt Barnard, VP Finance, Vertice\n\"Zenskar’s agents automated 90% of our billing, integrated with our CRM, and accelerated revenue collection by a month.\"\nMing Lui, VP Finance, Yembo\n\"Sardine had spent 4 years running billing in-house for high-volume, usage-based pricing. Zenskar took care of it all.\"\nSardine team\n\"We launched our product 4 months faster instead of building an in-house system for our usage-based pricing.\"\nKshitij Gupta, CEO, 100ms\nAbout this role\nWe're building our support team and are looking for proactive, empathetic, and resourceful problem-solvers who are excited to make an impact in a fast-paced environment.\nIf you're someone who thrives on helping others, enjoys solving problems, and can communicate clearly and effectively, this role is for you!\nAs a Technical Support Engineer, you'll be the first point of contact for our customers, ensuring they have a seamless and positive experience.\nYou'll handle customer queries, troubleshoot issues, and provide product guidance, helping users get the most out of Zenskar.\nKey Responsibilities\nTechnical Customer Support & Issue Resolution\nRespond promptly to customer inquiries via chat, email, or calls.\nTroubleshoot and resolve customer issues efficiently and escalate when necessary.\nKeep customers informed about issue resolutions and product updates.\nProduct Guidance & Customer Success\nDevelop a deep understanding of the product to help customers navigate features.\nAssist users with account setup, configurations, and best practices.\nProactively identify pain points and guide users to solutions.\nEmpathy & Relationship Building\nBuild strong relationships with customers by understanding their needs.\nMaintain a customer-first approach, ensuring satisfaction and engagement.\nEducate customers on new features, best practices, and self-service options.\nDocumentation & Feedback\nContribute to FAQs, knowledge bases, and troubleshooting guides for better self-service.\nProvide actionable feedback to internal teams to improve the product and support experience.\nKey Qualifications\nWhat Makes a Great Support Specialist?\nExcellent Communication Skills\nAbility to write and speak clearly and professionally in English.\nCan explain complex concepts in simple terms to both technical and non-technical users.\nActive listening skills to understand customer concerns and respond empathetically.\nStrong Problem-Solving & Analytical Skills\nQuick thinker who can troubleshoot issues logically and find effective solutions.\nCan adapt to new situations and solve problems on the fly.\nComfortable working with ticketing systems and logging accurate information.\nProduct & Customer Focus\nCurious and eager to learn about new products and features.\nAbility to grasp technical concepts even without a technical background.\nUnderstands customer needs and is committed to providing top-tier support.\nTeam Player & Ownership Mindset\nTakes initiative and works independently to resolve customer queries.\nWorks well with cross-functional teams (Product, Engineering, and Success).\nHigh accountability and ownership of customer issues from start to resolution.\nWork Hours\nMust be comfortable working US shifts to support international customers.\nLocation\nHybrid - 3 days per week (Tuesday - Thursday)\nOffice Location: Indiranagar, Bengaluru.\nAddress: 3rd Floor, A wing No 1, Carlton Towers, HAL Old Airport Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008.\nWhy Join Zenskar?\nWork with a fast-growing company where your contributions matter.\nGet exposure to a variety of customers and industries.\nBe part of a supportive, collaborative team that values growth and learning.\nInterview Process\nOur interview process is designed to be structured and efficient.\nR0 - Recruiter Screening: Quick conversation to assess basic fit and role expectations.\nR1 - Introductory Call: Discussion on your background, the role, and why Zenskar. We recommend reviewing the job description & **Apurv’s recorded videos ** before this step.\nTake-Home Assignment/Case Study: A short, role-relevant exercise to evaluate your problem-solving approach.\nR2 - Assignment Discussion: A walkthrough of your assignment, focusing on your thinking, trade-offs, and execution.\nFinal Round: A final round-up of all the conversations. 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