{"id":1321324,"url":"https://alion.io/job/zenwork-account-manager","title":"Account Manager","company":{"id":2647561,"name":"Zenwork","domain":"zenwork.com","url":"https://alion.io/company/zenwork","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"D","score":50,"open_postings":12,"ghost_share":0.833,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":627},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-06-09T20:16:03Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-09-30T07:33:09Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":112},"description":"Account Manager\nZenwork is searching for a dynamic, highly motivated, customer-centric Account Manager. This position will report to the VP of Sales and will be responsible for managing a portfolio of existing customers with a focus on renewals, customer retention, and revenue expansion through upsell and cross-sell opportunities. This role partners closely with Sales, Customer Success, Product, and Marketing to ensure customers maximize the value of our solutions while identifying opportunities to grow account revenue. The Account Manager acts as the primary commercial contact for assigned accounts and is responsible for renewal forecasting, expansion pipeline generation, and long-term account development. This role plays a key part in driving Annual Recurring Revenue (ARR), Net Revenue Retention (NRR), and long-term customer lifetime value.\nLocation\nOur preference is for this position to be in Dallas, TX or Fayetteville, AR, though we are willing to consider a remote arrangement for the right candidate.\nResponsibilities\nManage a portfolio of approximately 100-125 contracted Mid-Market and large Enterprise customers \nServe as the primary commercial contact for assigned customers\nMaintain strong relationships with key stakeholders at each account\nOwn the renewal lifecycle from forecasting through contract execution, as well as related pipeline/churn forecasting\nIdentify and drive upsell and cross-sell opportunities\nMeet with strategic accounts to perform Quarterly Business Reviews\nDevelop account plans and conduct regular business/value review discussions, in partnership with Customer Account Manager, to expand solution and product adoption across customer organizations\nProactively understand the evolution of customer’s business and monitor product usage trends to align solution recommendations accordingly\nMaintain an active renewal and expansion pipeline \nNavigate and own contractual conversations and negotiation\nTrack key metrics such as retention, expansion revenue, and customer health\nManage daily activity and KPI expectations\nAchieve renewal and expansion quotas\nAbility to identify and develop customer advocacy opportunities, including securing references, referrals, and case study participation from existing accounts\nUnderstand the customer’s needs and pain points to share with development for future product enhancements.\nRequirements and Qualifications\n2+ years in Account Management or Sales\nConsistently exceeding renewal and expansion quota expectations\nProficient at recognizing expansion opportunities within existing accounts to maximize value across customer relationships\nAdept at overseeing contract and renewal negotiations, from initial terms through execution\nAbility to develop senior-level relationships quickly and effectively \nExperience presenting to senior managers and the C-suite at leading enterprise companies \nThe ability to manage multiple opportunities (varying complexity) simultaneously at different stages of the buying process \nSuccess with navigating support and complex conversations \nSkilled in providing virtual/onsite demonstrations \nAbility to travel for trade shows, conferences, or client visits (sometimes on short notice) \nWillingness to learn and constantly improve \nAbility to adapt to new situations quickly \nGenuine and charismatic personality \nWorking knowledge of Salesforce, ChatGPT, and JIRA\nPreferences\nBachelor’s Degree is preferred in Business, Finance, or related fields\nKnowledge of IRS 1099 Forms, identity verification, and compliance risk (ideally in the U.S. tax or payroll space)\nExperience selling accounting, financial services, or tax preparation software \nSalesforce, ZoomInfo, ChatGPT, and Outreach experience \nCompensation and Benefits\nWe offer competitive compensation and a comprehensive benefits package, including 401k, PTO, and robust medical coverage for employees and their eligible dependents.\nEqual Employment Opportunity Statement\nZenwork values diversity and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information in our hiring practices. We are committed to providing equal employment opportunities to all applicants and employees and fostering an inclusive and respectful work environment. If you require reasonable accommodation during the application or interview process, please let us know.","description_format":"text","description_chars":4380,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Exhibitions"],"lifecycle":[{"event":"open","at":"2026-09-26T21:18:42Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.155,"p_room":0.28,"age_days":112,"expected_fill_days":15,"reasons":["conf:77","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zenwork-account-manager","json_url":"https://alion.io/job/zenwork-account-manager.json","meta":{"generated_at":"2026-10-01T01:55:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1519,"day_limit":5000,"remaining_today":3481,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}