{"id":4065481,"url":"https://alion.io/job/zero-hash-client-services-manager","title":"Client Services Manager","company":{"id":47557,"name":"Zero Hash","domain":"zerohash.com","url":"https://alion.io/company/zero-hash","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-11-11T10:35:07Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T11:07:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Job:\nAs a Client Services Manager, you will be the day-to-day point of contact for our institutional partners and the person who makes sure their experience with zerohash is smooth, responsive and well organized. You will manage a portfolio of partner accounts, coordinate across Operations, Finance, Compliance and Solutions Engineering, and help partners get the most out of our platform from onboarding through renewal.\nResponsibilities:\nOwn the day-to-day platform relationship for pooled partner accounts, including renewals and ongoing check-ins\nAssist in account reviews and QBR preparation and follow-up for the RM team\nPrepare weekly pipeline summaries and recurring reports, and keep CRM records complete and current\nCoordinate partner onboarding and launch checklists and cross-functional status through the pre-implementation phase, with the RM leading the partner-facing launch\nHandle renewal paperwork, offboarding coordination and invoice management with cross-functional partners\nSupport annual and 30-day audits, and route KYC refresh requests internally\nTriage fee, billing and invoice inquiries to Finance and Operations, escalating sensitive or commercial cases to the RM\nRun day-to-day execution of partner notices: distribution, templates and tracking\nDraft incident communications, track tickets and keep an incident log, with the RM owning the message and the relationship\nCollate feature requests and partner feedback across clients and route them to Solutions Engineering\nSupport the RM meeting cadence, onboarding of new RMs and upkeep of the team wiki\nDocument processes and playbooks so recurring work runs consistently\nRequirements:\nRequired\n3-5 years in client services, account management, customer operations or program management, ideally with B2B or institutional clients\nStrong process discipline: you build checklists, trackers and cadences, and you follow through on them\nClear, professional writing for partner-facing and cross-functional communication\nComfort working in a CRM (Salesforce preferred) and producing accurate recurring reports\nGood judgment on when to handle an issue and when to escalate it to an RM, Finance, Legal or Compliance\nAbility to manage many small deadlines across several teams at once\nPreferred:\nExperience in fintech, payments, brokerage or digital asset businesses\nFamiliarity with KYC, AML or other regulated-industry processes at a coordination level\nExperience supporting QBRs, renewals or onboarding and launch programs\nExperience with Jira, Confluence or similar tools for tracking work and documentation\nBenefits:\nWe believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:\nChance to earn equity\nMaternity & Paternity leave\nWeWork Membership\nWFH Yearly Stipend\nL&D Stipend (after 6 months)\nAbout zerohash\nzerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.\nThe zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.\nzerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.\nThe company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.\nTo date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.\nzerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.\nAt zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale.\nThe zerohash Culture\nAll zerohash employees are guided by the following characteristics and core principles:\nIndependence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.\nPassion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.\nCollaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.\nInitiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.\nEmpathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.\nAdaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.\nTransparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.\nIntegrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.\nFollow us\nTwitter\nLinkedIn\nYoutube\nFor candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.","description_format":"text","description_chars":6850,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cryptocurrencies","Blockchain Infrastructure","Crypto Payments"],"lifecycle":[{"event":"open","at":"2026-11-11T11:07:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":62500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T11:42:15Z"},"pay":null,"html_url":"https://alion.io/job/zero-hash-client-services-manager","json_url":"https://alion.io/job/zero-hash-client-services-manager.json","meta":{"generated_at":"2026-11-11T11:42:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47557},"rest":"https://alion.io/mcp/rest/get_company?id=47557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzero-hash-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzero-hash-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzero-hash-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zero-hash-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzero-hash-client-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4065481}},{"tool":"search_jobs","arguments":{"company":"zerohash.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4065481},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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