{"id":872165,"url":"https://alion.io/job/zero-hash-director-senior-director-relationship-management","title":"Director / Senior Director, Relationship Management","company":{"id":47557,"name":"Zero Hash","domain":"zerohash.com","url":"https://alion.io/company/zero-hash","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":149000,"max_usd":282000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":139},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-13T17:21:54Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-05T08:43:25Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About the Job\nWe are looking for a dynamic and strategic Director/Senior Director, Relationship Management Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage.\nThis role requires strong cross-functional collaboration and partnership in order to be successful. Leading a team of relationship managers, you will serve as a primary day-to-day point of contact and advocate for zerohash’s diverse B2B client base which includes broker dealers, banks, neo-banks, merchant acquirers, fintechs, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. The ideal candidate will have an understanding of the crypto and fintech landscape, exceptional relationship-building skills, and a strategic mindset to foster and sustain high-impact partnerships.\nThis is a fully remote role.\nResponsibilities\nBuild and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives\nDevelop customer relationships into zerohash advocates to help build a strong community of customers \nLead a team of talented, experienced relationship managers acting as both a coach and an escalation point.\nLead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals.\nOrganize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.\nCreate account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling and co-marketing.\nWork with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market.\nQuarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products.\nNegotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives.\nResponsible for ensuring the highest level of service delivery across the business measured by NPS\nDesign and implement data driven reporting to track client satisfaction \nOwn retention and contract renewals\nExcel at operating in a dynamic and quickly changing environment\nMaintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.\nRequirements\nMotivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients\nBachelor's degree or equivalent practical experience\n7-10 years of experience in B2B Relationship Management/ Business Development; with at least 2 years of demonstrated experience in people management and leadership\nExperience growing client relationships including cross-sell/expansion\nExceptional written and verbal communication, able to explain complex topics simply\nStrong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally\nThe ability to work independently in a fast-paced environment\nReceptive to feedback and implements changes immediately with a positive attitude\nAn interest in being a relationship builder, collaborative partner, and dynamic project manager\nExperience working in a complex ecosystem of SaaS or payments products \nAn ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems\nTravel requirements up to 20% to zerohash offices and client locations (depending on business need)\nMaintain focus on operational excellence, identifying and implementing improvements to partner-related processes (CRM / Finance etc.) on an ongoing basis\nExperience in fintech, brokerage, payments, and/or the crypto industry\nPreferred\nHighly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment\nSelf-confident, resilient and goal focused\nMotivated by a startup environment\nExperience working with product and engineering teams\nBenefits\nHealthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)\nVision & Dental Insurance (U.S. only)\nChance to earn equity\nMaternity & Paternity leave (after 6 months)\nWeWork All Access Membership\nWFH Yearly Stipend\nL&D Yearly Stipend (after 6 months)\nAbout zerohash\nzerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.\nThe zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.\nzerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.\nThe company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.\nTo date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.\nzerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.\nAt zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale.\nThe zerohash Culture\nAll zerohash employees are guided by the following characteristics and core principles:\nIndependence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do.\nPassion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.\nCollaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.\nInitiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.\nEmpathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.\nAdaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.\nTransparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.\nIntegrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.\nFollow us\nTwitter\nLinkedIn\nYoutube\nFor candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.\n**We’ve recently seen an increase in individuals impersonating zerohash recruiters to target job seekers. Please stay vigilant and keep the following in mind to ensure you are communicating with the real zerohash team:\nVerified Emails Only: Official outreach will only come from a @zerohash.com email address.\nNo Messaging Apps: We will never contact you via unsolicited text messages, WhatsApp, or Telegram.\n Official Applications: Only apply directly through our careers webpage (zerohash.com/careers) or zero-hash.breezy.hr.\nSee something suspicious?\nIf you want to verify an interview request or report a fake job posting or suspicious communication, please contact us immediately at talent @zerohash.com. This email is for fraud reports only. 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