Customer Success Coordinator
About Zero Homes
Our mission is to rebuild American communities through healthy, affordable homes.
At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects.
Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience-transforming home upgrades from a source of anxiety into a seamless experience.Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months.
We work by a clear set of values:
- Be a "can kid," not a "can’t kid": We own our outcomes and go to extraordinary lengths to solve problems.
- Go fast, be clear: Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience.
- Customer & Contractor Obsessed: We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners.
- Win, as a team: We are building an iconic business that will reinvent the industry, and will do so together.
If you are ready to build a world-class consumer experience that genuinely rebuilds American communities, come build with us.
About the Role & Your Impact
This is an exciting opportunity to join an early stage company of talented operations generalists, led by seasoned energy veterans. At Zero, we have a lean and targeted operations team - all our roles have substantial scope, and are all cross functional from sales through deployment.
This role is a Customer Service Coordinator for our HQ location in Denver. As a Customer Service Coordinator, you will be responsible for all primary inbound customer inquires. You will educate customers on the products we offer, incentives in their area, our unique virtual process, and get them booked with one of our advisors. If you are looking for a high-impact role at a high-growth climate company, are hyper-organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!
- You will deliver an excellent customer service experience daily to ensure successful customer education and appointment booking.
- Take full ownership of support lines and interface directly with customers, subcontractors and vendors.
- Track and maintain customer documentation, booking information, lead nurturing flows and the job close out experience.
- Overall, help each team at Zero to be more efficient and effective while contributing to our ambitious mission.
What You Bring
- 3+ years of experience in customer service, dispatch, installation coordination or a related role as an operations generalist
- Energetic and self-driven, with a strong sense of self-ownership and follow through
- Excellent communication abilities, ability to interface with customers
- Strong organizational and multitasking skills
- Proficiency in CRM tools, Microsoft Office, G-Suite
- You live within 50 miles of Denver, CO (or are willing to relocate with assistance)
Nice To Haves
- Familiarity with heat pumps, other renewable energy products or home services