{"id":2498923,"url":"https://alion.io/job/zero-networks-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":1896410,"name":"Zero Networks","domain":"zeronetworks.com","url":"https://alion.io/company/zeronetworks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:51:11Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-18T00:53:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nZero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.\nResponsibilities\nProblem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.\nCollaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.\nGrowth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.\nQuality Focus: Uphold high standards of service, striving for excellence in every customer interaction.\nTransparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.\n Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.\nRequirements\nBachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).\n5+ years of relevant work experience (Network/Security/SaaS Support) - Must.\nProficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.\nProven experience in technical support role, preferably in the cybersecurity industry.\nExcellent problem-solving and communication skills.\nWillingness to learn and adapt in a fast-paced environment.\nStrong understanding of network security skills and the ability to work independently and as part of a team.\nCommitment to innovation, integrity, and excellence.","description_format":"text","description_chars":2196,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Biotechnology","Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-10-14T05:26:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/zero-networks-senior-technical-support-engineer","json_url":"https://alion.io/job/zero-networks-senior-technical-support-engineer.json","meta":{"generated_at":"2026-10-18T03:28:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1896410},"rest":"https://alion.io/mcp/rest/get_company?id=1896410"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzero-networks-senior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzero-networks-senior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzero-networks-senior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zero-networks-senior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzero-networks-senior-technical-support-engineer"}]}