{"id":1525924,"url":"https://alion.io/job/zeta-global-ai-ops-application-operations-lead","title":"AI Ops Application Operations Lead","company":{"id":5444,"name":"Zeta Global","domain":"zetaglobal.com","url":"https://alion.io/company/zeta-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":47,"ghost_share":0,"stale_share":0.362,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-23T05:54:15Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-09-30T10:59:25Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T10:10:22Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"AI Ops Application Operations Lead\nRole Overview\nThe AI Ops Application Operations Lead owns the production lifecycle of agentic coding applications, plugins, and skills across Zeta. The role helps teams move high-value prototypes into production and keeps applications reliable, useful, governed, and measurable after launch.\nThis role partners closely with application owners, AI Operations, IT, Security, and other technical teams. Its primary focus is production readiness, lifecycle and release management, feedback loops, and clear visibility into adoption, performance, and business impact.\nThe ideal candidate combines application operations, technical program management, and product fluency. They do not need to be the primary developer for every application, but they must be comfortable working with AI-assisted development tools, understanding application architecture, translating business needs into technical requirements, and coordinating work across stakeholders.\nKey Responsibilities\nProduction Readiness and Launch\nPartner with owners of agenticly coded applications to assess whether an application is ready to move from prototype to production.\nEstablish and manage a consistent production-readiness process covering security, privacy, data access, architecture, user experience, support, monitoring, and documentation.\nIdentify launch risks, dependencies, and gaps, and coordinate the work required to address them.\nConnect application owners with IT, Security, Data, Legal, and other teams involved in production approval and deployment.\nDevelop launch plans, readiness checklists, support models, and ownership documentation for each application.\nEnsure applications have clear business objectives, target users, success measures, and accountable owners before launch.\nApplication Operations and Lifecycle Management\nManage the ongoing operational health of production applications.\nMaintain a prioritized backlog of fixes, enhancements, and technical improvements based on direction from the application owner.\nCoordinate application updates, testing, release management, and communication to users.\nHelp ensure applications remain compatible with changes to models, APIs, enterprise systems, data sources, and security requirements.\nEstablish clear escalation paths for defects, incidents, access issues, and performance concerns.\nMaintain accurate documentation for application functionality, dependencies, ownership, and support procedures.\nFeedback, Adoption, and Continuous Improvement\nHelp application owners establish structured feedback loops with users.\nCollect and organize user feedback, feature requests, defects, and usage insights.\nTranslate feedback into clear product requirements and backlog items.\nSupport application owners in prioritizing improvements based on user value, business impact, risk, and effort.\nCoordinate user testing and validation before major releases.\nIdentify common patterns across applications that could inform shared standards, reusable components, or broader AI Ops priorities.\nMeasurement and Analytics\nDevelop and maintain dashboards that provide application owners with visibility into adoption, usage, reliability, performance, and business outcomes.\nDefine appropriate metrics for each application, including active users, usage frequency, task completion, response quality, errors, latency, user satisfaction, and estimated time or cost savings.\nMonitor application health and surface risks, adoption gaps, and improvement opportunities.\nPartner with application owners to review performance regularly and agree on actions.\nHelp determine whether applications should be expanded, redesigned, consolidated, or retired based on evidence.\nGovernance, Standards, and Portfolio Management\nApply AI Ops standards for application development, production readiness, responsible AI, security, documentation, and measurement.\nHelp create reusable templates, checklists, playbooks, and operating procedures for agentic coding applications.\nSupport the development of a governed application portfolio and inventory.\nEnsure applications have clear ownership, approved data access, defined user groups, and appropriate controls.\nPromote consistency across applications while allowing teams to move quickly and iterate.\nKey Outcomes\nSuccess in this role will be measured by:\nIncreased percentage of high-value prototypes successfully moved into production.\nReduced time from prototype completion to production launch.\nStronger production readiness and fewer post-launch issues.\nClear ownership and support models for every production application.\nConsistent visibility into application adoption, reliability, and business impact.\nFaster response to user feedback and application issues.\nIncreased adoption and sustained usage of production applications.\nA well-managed portfolio of applications aligned to business priorities and enterprise standards.\nQualifications\nRequired\nExperience in application operations, technical program management, product operations, product management, or a closely related role.\nStrong ability to coordinate work across business, product, engineering, IT, security, and data teams.\nExperience taking internal digital products, AI applications, or technology solutions from prototype through production launch.\nAbility to translate business requirements into clear technical and operational requirements.\nStrong backlog management, prioritization, documentation, and release management skills.\nExperience defining product metrics and building or managing performance dashboards.\nStrong written and verbal communication skills.\nComfort working in a fast-moving environment with evolving tools, standards, and priorities\nPreferred\nExperience with AI-assisted software development, low-code tools, or agentic coding platforms.\nFamiliarity with modern AI models, APIs, agents, workflow automation, and application architectures.\nExperience working with enterprise security, privacy, identity, access management, and software governance processes.\nFamiliarity with analytics tools, application monitoring, user telemetry, and experimentation.\nExperience supporting internal enterprise applications or employee productivity tools.\nWorking knowledge of software development practices, including testing, deployment, version control, and incident management.\nCore Capabilities\nApplication operations and lifecycle management\nTechnical program management\nStakeholder coordination\nProduction readiness\nBacklog and release management\nUser feedback, adoption, and continuous improvement\nApplication analytics and measurement\nRisk and dependency management\nTechnical fluency\nClear communication and documentation\n\nRole Profile\nThis role is well suited for someone who enjoys turning early-stage prototypes into dependable, scalable applications. They are comfortable operating between business and technology teams, creating structure where processes are still developing, and helping application owners make decisions based on user feedback and performance data.\nThe successful candidate will be practical, organized, technically curious, and focused on measurable outcomes. They will know when to move quickly, when to slow down to address risk, and how to keep application owners and technical teams aligned throughout the application lifecycle.\nCompany Summary\nZeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.\nOur technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels - Email, Display, Social, Search and Mobile - Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.\nZeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race,\ngender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nZeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.\nhttps://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/\nhttps://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html\nhttps://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance\nhttps://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html\nhttps://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html","description_format":"text","description_chars":9367,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Email Marketing","Customer Data Platforms (CDP) & Reverse ETL"],"lifecycle":[{"event":"open","at":"2026-09-30T14:04:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":22,"expected_fill_days":78,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/zeta-global-ai-ops-application-operations-lead","json_url":"https://alion.io/job/zeta-global-ai-ops-application-operations-lead.json","meta":{"generated_at":"2026-10-23T14:51:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22380,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5444},"rest":"https://alion.io/mcp/rest/get_company?id=5444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeta-global-ai-ops-application-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeta-global-ai-ops-application-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeta-global-ai-ops-application-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeta-global-ai-ops-application-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeta-global-ai-ops-application-operations-lead"}]}