{"id":3351661,"url":"https://alion.io/job/zeta-global-client-experience-operations-manager","title":"Client Experience Operations Manager","company":{"id":5444,"name":"Zeta Global","domain":"zetaglobal.com","url":"https://alion.io/company/zeta-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":43,"ghost_share":0,"stale_share":0.442,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-27T18:12:49Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T15:16:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"WHO WE ARE\nZeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.\nTHE ROLE\nZeta Global is looking for an experienced and proactive Client Experience Operations Manager to support the delivery of media dashboards and audience creation (1PD and pixel) across multiple client accounts. This role requires strong project coordination skills, attention to detail, organization, a deep understanding of digital media performance, and hands-on familiarity with tagging and pixel tracking technologies. You’ll work closely with Strategic Directors, analytics teams, and operations to ensure that tracking infrastructure is in place to provide accurate, actionable media insights across diverse verticals. Our main job function is to project manage various deliverables for our agency clients.\nDepending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or fully remote in this US. \nKey Responsibilities: \nMulti-Account Project Management \nSupport the Program Director on end-to-end project execution for media dashboard builds and enhancements across a portfolio of client accounts.\nDevelop and maintain timelines, deliverables, and status documentation across multiple workstreams simultaneously.\nServe as the primary point of contact between internal teams (media, analytics, ops and sales) and clients for tracking- and dashboard-related deliverables.\nAnticipate and manage resource constraints and shifting client priorities in a fast-paced setting \nMedia Attribution & Tracking Oversight \nCollaborate with the ops and analytics teams to ensure proper tagging and tracking is in place to execute projects\nOversee the implementation and validation of pixels/tags across media platforms and client web properties using tools like Google Tag Manager or Adobe \nCoordinate with third-party vendors/agencies (e.g., Meta, DV360, TikTok, Campaign Manager 360) to ensure accurate data flows and media tracking. \nDashboard Planning & Execution \nTranslate client reporting needs into data requirements and dashboard specifications.\nPotentially work with BI or data visualization teams to build or customize dashboards in tools such as Looker, Datorama, Tableau, or Power BI.\nMaintain QA processes to ensure data integrity and proper attribution across channels (paid search, paid social, display, video, programmatic, etc.).\nManage versioning and enhancements as campaign needs evolve. \nStakeholder Communication \nFacilitate client communications for project milestones, data readiness, and dashboard walkthroughs.\nDocument tagging requirements and dashboard logic for cross-functional transparency.\nQuarterback the internal communication between the teams (sales, data cloud, analytics, ops) to ensure projects are completed on time \nQualifications: \nBachelor’s degree in Marketing, Business, Communications, or Data/Analytics-related field; project management certification (e.g., PMP, Agile) is a plus.\n3-5 years of project management experience, with at least 2 years in a marketing/advertising agency environment.\nUnderstanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics.\nFamiliarity with tag/pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.).\nStrong organizational and communication skills, with an ability to manage timelines across multiple stakeholders and projects. \nPreferred Experience: \nExposure to multiple attribution models and how they apply to client KPIs.\nExperience working with marketing analytics platforms (GA4, Adobe Analytics, CM360).\nUnderstanding of UTM parameters, conversion events, and media taxonomy standards. \nWhat You'll Bring to Zeta: \nThe ability to juggle multiple client projects without sacrificing quality or clarity.\nA proactive approach to solving tracking or data discrepancies before they become client issues.\nA collaborative spirit that helps media, analytics, and ops teams stay in sync.\nAn eye for clean, clear reporting that connects media spend to measurable outcomes. \nBENEFITS & PERKS\nUnlimited PTO\nExcellent medical, dental, and vision coverage\nEmployee Equity and Stock Purchase Plan\nEmployee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!\nSALARY RANGE\nThe salary range for this role is $75,000 - $90,000, depending on location and experience.\nPEOPLE & CULTURE AT ZETA\nZeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.\nWe’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/\nZETA IN THE NEWS!\nhttps://zetaglobal.com/press/?cat=press-releases","description_format":"text","description_chars":5905,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Email Marketing","Customer Data Platforms (CDP) & Reverse ETL"],"lifecycle":[{"event":"open","at":"2026-10-27T18:46:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":81,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/zeta-global-client-experience-operations-manager","json_url":"https://alion.io/job/zeta-global-client-experience-operations-manager.json","meta":{"generated_at":"2026-10-31T18:14:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5444},"rest":"https://alion.io/mcp/rest/get_company?id=5444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeta-global-client-experience-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeta-global-client-experience-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeta-global-client-experience-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeta-global-client-experience-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeta-global-client-experience-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3351661}},{"tool":"search_jobs","arguments":{"company":"zetaglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3351661},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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