{"id":3237105,"url":"https://alion.io/job/zeta-lead-business-analyst","title":"Lead Business Analyst","company":{"id":95345,"name":"Zeta","domain":"zeta.tech","url":"https://alion.io/company/zeta-tech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":71,"open_postings":25,"ghost_share":0.48,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Hyderabad, India","Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":702},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Waterfall","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Confluence","optional":true},{"name":"SharePoint","optional":true}],"status":"closed","first_seen_at":"2026-10-25T12:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-06T03:35:25Z","board_verified":false,"closed_at":"2026-11-06T03:35:25Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"The candidate will have responsibilities across the following functions: \n\nRequirements and Analysis: \nElicit, analyse, and document business and functional requirements for ServiceNow solutions.\nConduct stakeholder interviews, workshops, and requirement walkthroughs.\nTranslate requirements into user stories and acceptance criteria. Functional specifications. Process flows (As-Is / To-Be).\nPerform gap analysis and identify improvement opportunities using ServiceNow capabilities.\n\nServiceNow Platform Support: \nSupport implementation and enhancement of ServiceNow modules such as ITSM (Incident, Problem, Change, Request), CMDB, ITOM, HRSD, and CSM / SPM (as applicable).\nEnsure solutions align with ServiceNow best practices and platform standards.\nCollaborate with ServiceNow developers and architects to clarify requirements and solution design.\n\nAgile and Delivery Support: \nParticipate in agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.\nAssist Product Owners with backlog prioritisation and scope definition.\nSupport QA teams with requirement validation, test scenarios, and defect analysis.\nCoordinate and support User Acceptance Testing (UAT) and obtain business sign-offs.\n\nDocumentation and Stakeholder Management: \nMaintain documentation such as BRD, FRD, user stories, process diagrams, and traceability matrices\nAct as the primary liaison between business users and technical teams\nProactively identify risks, dependencies, and impacts and communicate to stakeholders\n\nRequirements: \nBachelor's degree in business, information technology, engineering, or a related field.\n4+ years of experience as a business analyst.\nAt least 2-3 years of hands-on experience with ServiceNow projects.\nStrong understanding of ServiceNow platform fundamentals. ITIL processes and service management concepts.\nExperience working in Agile and/or Waterfall environments.\nExcellent communication, documentation, and stakeholder management skills.\n\nGood to Have: \nRequirements elicitation and analysis.\nUser story creation and acceptance criteria definition.\nProcess modelling and workflow analysis.\nStakeholder facilitation and collaboration.\nTools: ServiceNow, JIRA / Azure DevOps, and Confluence / SharePoint.\n\nNice-to-Have: \nServiceNow Certified System Administrator (CSA).\nITIL Foundation certification.\nExperience with ServiceNow workflows, service catalogues, and integrations.\nExposure to ServiceNow reporting and Performance Analytics.\nExperience working in enterprise or managed services environments.\n\nSoft Skills: \nStrong analytical and problem-solving skills.\nHigh attention to detail.\nProactive and self-motivated.\nAbility to manage multiple priorities and stakeholders.\nCollaborative team player with a customer-focused mindset.\nSkills\nCMDB, CSM, HRSD, ITIL, ITOM, ITSM, ServiceNow","description_format":"text","description_chars":2836,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-25T12:35:00Z"},{"event":"close","at":"2026-11-06T03:35:25Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/zeta-lead-business-analyst","json_url":"https://alion.io/job/zeta-lead-business-analyst.json","meta":{"generated_at":"2026-11-14T19:36:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95345},"rest":"https://alion.io/mcp/rest/get_company?id=95345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeta-lead-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeta-lead-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeta-lead-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeta-lead-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeta-lead-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3237105}},{"tool":"search_jobs","arguments":{"company":"zeta.tech","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3237105},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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