{"id":3731659,"url":"https://alion.io/job/zettabyte-application-tester-customer-relations","title":"Application Tester & Customer Relations","company":{"id":689115,"name":"Zettabyte","domain":"zettabyte.space","url":"https://alion.io/company/zettabyte-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"QA","role_family":"QA","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madagascar"],"countries":["MG"],"hiring_countries":["MG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T06:54:40Z","employer_posted_date":null,"last_verified_at":"2026-11-04T06:54:40Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Zettabyte is seeking an independent and detail-oriented Application Tester & Customer Relations team member to support software testing and communication with France-based customers.\nThis role requires strong ownership, clear documentation, and the ability to work remote.\nMissions principales\nTest software features, workflows, and customer-reported issues.\n\nCreate and execute test cases and checklists.\n\nIdentify bugs, usability issues, and unexpected application behavior.\n\nDocument bugs with reproduction steps, screenshots, and expected vs. actual results.\n\nPrepare clear testing reports and daily progress updates.\n\nCommunicate professionally with French-speaking customers.\n\nCollect customer feedback and translate it into actionable notes for developers.\n\nEvaluate functionality, usability, and user experience.\n\nPrepare user guides and support documentation.\n\nUse AI tools to support testing and reporting while verifying accuracy.\n\nManage tasks independently across time zones.\n\nProfil recherché\nPreferred Qualifications\nBackground in IT, QA, software, or customer support.\n\nExperience testing web applications, SaaS, or ERP systems.\n\nFamiliarity with bug trackers and documentation tools.\n\nExperience handling customer feedback.\n\nPractical AI tool experience with verified outputs.\n\nExperience working with universities is a major advantage.\n\nRequirements\nGood French communication skills for customer interactions.\n\nGood English skills for reporting and internal communication.\n\nBasic knowledge of software testing, QA, or application workflows.\n\nStrong attention to detail and problem-solving skills.\n\nAbility to follow testing instructions and document findings accurately.\n\nIndependent, organized, and comfortable with remote collaboration.\n\nAble to provide structured updates without constant supervision.\n\nPreferably based in Madagascar.\n\nInfos complémentaires\nWhy Join Zettabyte?\nRemote work flexibility.\n\nExposure to international customers and software products.\n\nOpportunities to develop QA and customer relations skills.\n\nDirect involvement in improving product quality and user experience.\n\nZettabyte recrute : Application Tester & Customer Relations, Freelance, en télétravail depuis Madagascar.\nResponsabilitésTest software features, workflows, and customer-reported issues.\n\nCreate and execute test cases and checklists.\n\nIdentify bugs, usability issues, and unexpected application behavior.\n\nDocument bugs with reproduction steps, screenshots, and expected vs. actual results.\n\nPrepare clear testing reports and daily progress updates.\n\nCommunicate professionally with French-speaking customers.\n\nCollect customer feedback and translate it into actionable notes for developers.\n\nEvaluate functionality, usability, and user experience.\n\nPrepare user guides and support documentation.\n\nUse AI tools to support testing and reporting while verifying accuracy.\n\nManage tasks independently across time zones.\nProfil recherchéPreferred Qualifications\n\nBackground in IT, QA, software, or customer support.\n\nExperience testing web applications, SaaS, or ERP systems.\n\nFamiliarity with bug trackers and documentation tools.\n\nExperience handling customer feedback.\n\nPractical AI tool experience with verified outputs.\n\nExperience working with universities is a major advantage.\n\nRequirements\n\nGood French communication skills for customer interactions.\n\nGood English skills for reporting and internal communication.\n\nBasic knowledge of software testing, QA, or application workflows.\n\nStrong attention to detail and problem-solving skills.\n\nAbility to follow testing instructions and document findings accurately.\n\nIndependent, organized, and comfortable with remote collaboration.\n\nAble to provide structured updates without constant supervision.\n\nPreferably based in Madagascar.","description_format":"text","description_chars":3797,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Madagascar","iso":"MG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-11-04T08:29:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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