Reservations Agent

About the role

As a Reservations Agent, you will be at the forefront of the guest journey, turning every booking request into a smooth and professional introduction to our hospitality experience. Your role blends accuracy, communication, and service excellence - ensuring each reservation reflects the high standards of ZEUS International Hotels & Resorts.

Working closely with Front Office, Sales, and Hotel Operations teams, you will contribute to seamless coordination and guest satisfaction across our properties.

Life Inside the Hotel Group

Behind every reservation lies a story - travelers, expectations, and opportunities. Some days follow a steady rhythm, with structured processes and consistent booking flow. Other days are more dynamic, with higher volumes, special requests, and close collaboration across departments.

Within this environment, you bring focus, attention to detail, and a guest-centric mindset.

What you’ll do

• Handle reservation inquiries via phone, email, and online channels
• Provide accurate information regarding rooms, amenities, services, and hotel policies
• Create, modify, and cancel reservations with precision in the reservation systems
• Manage special requests and group bookings in line with procedures
• Coordinate with Front Office, Housekeeping, and Sales teams to ensure seamless guest experiences
• Support upselling and cross-selling of packages and promotions
• Address reservation-related guest inquiries or concerns professionally
• Ensure confidentiality and compliance with data protection and privacy policies

Requirements

Your Uniqueness Is Welcome

We believe outstanding Reservations Agents are defined not only by accuracy and systems knowledge, but by their ability to communicate clearly, build trust, and represent the brand from the very first interaction.

If you value service quality and attention to detail, you’ll feel right at home with us.

We’re looking for someone who:

• Has previous experience in reservations or customer service (preferred)
• Demonstrates excellent verbal and written communication skills
• Is detail-oriented and well-organized
• Is familiar with reservation systems and MS Office
• Thrives in a fast-paced environment
• Works well both independently and as part of a team
• Has a good command of the English language

Benefits

What we offer

• Competitive salary package
• Supportive and collaborative working environment
• Opportunities for career growth within the Group
• Employee discounts on accommodation and services

Ready to join our Community?