{"id":3158081,"url":"https://alion.io/job/zf-group-customer-service-engineer-quality","title":"Customer Service Engineer Quality","company":{"id":7001,"name":"ZF Group","domain":"zf.com","url":"https://alion.io/company/zf-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Rosa Jáuregui, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T01:30:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Req ID 92213 | Frenos - Santa Rosa de Jauregui, Mexico, Frenos y Mecanismos, S. de R.L. de C.V.\nJob Description\nAbout the Team\nAt ZF Santa Rosa, the Customer Service function is part of the Quality organization and works closely with plant teams, Corporate Quality, Finance, and automotive customers. The team coordinates responses to product nonconformities, supports root-cause analysis, and helps implement effective corrective actions. It also manages customer requirements, quality performance indicators, warranty topics, and customer visits. The position contributes to a customer-focused culture built around quality, compliance, and continuous improvement.\nWhat you can look forward to as Customer Service Coordinator:\nManage official and informal customer complaints from OEM and Tier 1 customers, coordinating containment, root-cause analysis, corrective actions, and timely responses.\nSupport cross-functional teams in problem-solving activities and verify the effectiveness of corrective actions using customer and quality requirements.\nMaintain customer portals and ZF systems, monitor quality indicators, and prepare weekly reports for Corporate Quality.\nManage customer visits, escalations, annual validations, customer-specific requirements, and the receipt and shipment of parts.\nReview customer requirements and help ensure their implementation across the Santa Rosa plant’s assembly lines.\nReceive and manage Level 2 warranty claims and maintain failure information for original equipment and aftermarket products.\nMonitor quality-related costs, report plant expenses to Finance and Corporate teams, and coordinate payments to suppliers supporting customer complaint activities.\nSupport compliance with IATF 16949, ISO 9001, ISO 14001, ISO 45001, customer-specific standards, and ZF’s “Living Zero Defects” quality policy.\nYour Profile as Customer Service Coordinator:\nBachelor’s degree in Engineering or another relevant discipline.\nAt least three years of experience in the automotive industry, preferably within Quality, Customer Service, warranty, or customer complaint management.\nKnowledge of automotive Core Tools, including FMEA, Control Plan, MSA, SPC, APQP, and PPAP, as well as structured 8D problem-solving in VDA format.\nFamiliarity with IATF 16949, ISO 9001, and customer-specific requirements; experience with OEM customer portals is an advantage.\nStrong communication, negotiation, conflict-resolution, leadership, and time-management capabilities.\nAdvanced English proficiency; German or Chinese language skills are desirable.\nAvailability to travel and flexibility to support business and customer requirements when needed.\nWhy you should choose ZF in Santa Rosa?\nJoin an international automotive technology organization with exposure to leading OEM and Tier 1 customers.\nWork in a collaborative, cross-functional environment focused on quality, customer satisfaction, and continuous improvement.\nDevelop specialized expertise in automotive quality systems, customer-specific requirements, warranty management, and problem-solving methods.\nContribute to a workplace committed to product quality, environmental responsibility, and occupational health and safety.\nBe part of our ZF team as Customer Service Engineer Quality and apply now!","description_format":"text","description_chars":3274,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":true},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-23T15:09:29Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.872,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/zf-group-customer-service-engineer-quality","json_url":"https://alion.io/job/zf-group-customer-service-engineer-quality.json","meta":{"generated_at":"2026-10-29T07:23:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11199,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7001},"rest":"https://alion.io/mcp/rest/get_company?id=7001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzf-group-customer-service-engineer-quality"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzf-group-customer-service-engineer-quality"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzf-group-customer-service-engineer-quality"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zf-group-customer-service-engineer-quality\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzf-group-customer-service-engineer-quality"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3158081}},{"tool":"search_jobs","arguments":{"company":"zf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3158081},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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