{"id":1883062,"url":"https://alion.io/job/zf-lifetec-cq-warranty-engineer","title":"CQ / Warranty Engineer","company":{"id":1871405,"name":"ZF LIFETEC","domain":"zf-lifetec.com","url":"https://alion.io/company/zf-lifetec","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rizhao, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5256},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T02:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-20T15:52:42Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Req ID 73488 | Rizhao, China, ZF Automotive Safety Systems (Rizhao) Co., Ltd.\nYour Task:\nResponsibility for customer complain management\nMonitoring and maintain int. customer complain database (e.g. QSYS, SAP,…)\nReport quality performance (e.g.: customer score cards, top customer issues, customer escalation, NCTs, NCTPM, PPMs, warranty score, etc.)\nMonitoring and maintain of ext. customer database for customer quality performance, notifications and/or response of concerns, containment actions, customer alerts, etc.\nResponsible for customer communication for proper follow-up of customer concerns, negotiations, customer quality audits/visits, etc.\nResponsible for problem solving for quality customer concerns\nDrive compliance of no-conformance process of the customer quality concerns (e.g.: product identification, quarantine, scrap, containment actions, etc.)\nResponsible of warranty management process: part analysis, problem solving, customer, NTF (not trouble found), agreements and interface with corporate warranty\nLead read-across approach implementation\nResponsible for sorting activities at customer\nYour Profile:\nBachelor’s degree in Engineering, Quality, or a related field.\n2~3years of experience in customer quality or quality engineering in the automotive or manufacturing industry.\nStrong knowledge of quality tools and methodologies (8D, FMEA, APQP, PPAP, SPC).\nExperience with customer portals and quality systems (e.g., GM, Ford, VW, Stellantis).\nExcellent communication, negotiation, and interpersonal skills.\nAbility to manage multiple priorities and work under pressure.\nEffective communicator and relationship builder.\nFluent in English\nBe part of our ZF Lifetec team as CQ / Warranty Engineer and apply now!\nContact\nMingyuan Ye\n","description_format":"text","description_chars":1783,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T00:45:46Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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