{"id":1701214,"url":"https://alion.io/job/zhone-technical-lab-support-specialist","title":"Technical Lab Support Specialist","company":{"id":2152358,"name":"Zhone","domain":"zhone.com","url":"https://alion.io/company/zhone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-26T21:59:01Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T01:55:38Z","board_verified":true,"closed_at":null,"days_open":135,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":134},"description":"Description\nRole Summary\nThe Technical Lab Support Specialist plays a key role in supporting our Technical Support Team. You will recreate customer issues, run lab tests, and simulate network environments to help engineers diagnose and resolve problems faster. This role is fully onsite at our Hanoi facility and is ideal for someone who enjoys hands-on technical work in a structured, well-equipped lab environment.\nKey Responsibilities:\nRecreate complex customer-reported issues using lab equipment, simulation tools, and controlled test environments.\nWork closely with Technical Support Engineers to analyze problems and validate potential solutions.\nMaintain, configure, and improve lab environments, including Broadband, Optical, and integrated network platforms.\nDocument test procedures, results, and recommended fixes clearly and accurately.\nSupport continuous improvement of lab infrastructure, testing processes, and troubleshooting workflows.\nRequirements\nPractical experience working in technical labs, including issue reproduction and environment simulation.\nKnowledge of Broadband and Optical technologies (GPON, Active Ethernet, xDSL, etc.).\nAbility to integrate, configure, and troubleshoot multi-vendor and multi-technology systems. \nStrong analytical and problem solving skills.\nClear communication skills, with the ability to explain technical findings.\nComfortable working in a structured, in-office environment.","description_format":"text","description_chars":1432,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-02T13:27:59Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.216,"p_room":0.28,"age_days":134,"expected_fill_days":26,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/zhone-technical-lab-support-specialist","json_url":"https://alion.io/job/zhone-technical-lab-support-specialist.json","meta":{"generated_at":"2026-10-09T02:56:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2152358},"rest":"https://alion.io/mcp/rest/get_company?id=2152358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzhone-technical-lab-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzhone-technical-lab-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzhone-technical-lab-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zhone-technical-lab-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzhone-technical-lab-support-specialist"}]}