Senior Account Manager

Job Title: Senior Account Manager

Employment Type: Permanent, Full-time, Remote

Location: We welcome applications from candidates across the UK for this fully remote role.Please note that you will need to have the right to work in the UK, as we are currently unable to offer visa sponsorship.

WE ARE ZIGZAG - THE WORLD’S MOST CONNECTED POST-PURCHASE AND RETURNS NETWORK

We are an award-winning eCommerce returns and post purchase specialist, founded in 2015.

With over250 team members across the UK, Bulgaria, France, Portugal, Germany, and Spain, we are continually innovating the after-checkout experience for our retailers by reducing cost and complexity, driving sustainability, and fostering customer loyalty.

Today, our SaaS platform provides access to over 3,000 carrier lanes across 170 countries, supporting more 1,100 retailers including our leading enterprise and logistics clients The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, Photobox, Carrefour, Lands’ End and DHL.

We were the experts in returns. Now we are the experts in the whole post-purchase experience!

Discover more: https://www.zigzag.global/about-us

OUR CULTURE AND VALUES

Our culture is built on three core values, Start-up Spirit, Human Heart, and a Grown-up Mindset which guide how we collaborate and make decisions.

It isn’t something written on posters - it’s something we bring to life every day through our actions, our relationships, and how we show up for each other and our customers.

Everyone plays a role in shaping our culture through how we communicate, support one another, and celebrate success. Being a ZigZagger means taking ownership, bringing curiosity and energy to everything you do, showing resilience when challenges arise, and leading with care by putting “we before me.” You’ll use sound judgment, stay open to new perspectives, and continuously look for ways to learn, grow, and improve.