{"id":2614782,"url":"https://alion.io/job/zilch-application-support-analyst-2","title":"Application Support Analyst","company":{"id":51374,"name":"Zilch","domain":"zilch.com","url":"https://alion.io/company/zilch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["LT"],"hiring_countries_total":1,"salary":{"min":2083,"max":3333,"currency":"EUR","period":"month","gross":true,"usd_annual":44484},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"SQL","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"AWS","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"Datadog","optional":true},{"name":"Intercom","optional":true},{"name":"LLM","optional":true},{"name":"Memcached","optional":true},{"name":"Python","optional":true},{"name":"Redis","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-15T09:27:07Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T22:47:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are:\nWe're one of Europe's fastest-growing fintech companies - on a mission to create the world's most empowering way to pay.\nWe launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.\nOur mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?\nAbout the role:\nWe’re looking for an Application Support Analyst that can come in and hit the ground running with taking our new set of internal business applications to the next level. This role will be working closely with the Customer Service and Business Operations teams looking to bring a dynamic and fresh approach to the usage of the core applications in their departments. The successful candidate will have been in a similar role before and have a tenacious attitude to best practice and versatility. They will also be able to collaborate with the rest of the Application Management team on other day to day tasks ensuring Zilch’s Core application smooth operation. Caring for our customers, both internal and external is paramount.\nDay-to-day responsibilities will include:\nDeliver 2nd line technical support, conducting in-depth investigation, analysis, and replication of complex technical issues to drive resolution and ensure a high standard of customer satisfaction.\n\nCollaborate closely with cross-functional teams to identify application needs and deliver interim solutions for time-critical business requirements\n\nCreating knowledge base articles to help our internal teams become self-sufficient\n\nWorking with our data ensuring we store and process information securely and effectively\n\nWorking in an agile environment on systems which are critical for our customers\n\nContinually improving our tooling, practices, and knowledge\n\nParticipate in proactive technical projects and broader technology initiatives\n\nWhat we're looking for:\nAn individual who is wholehearted about keeping our customers happy and our systems humming\n\nStrong analytical skills and ability to problem-solve\n\nExcellent communication skills, with the ability to translate complex technical issues to non-technical stakeholders\n\nStrong understanding of APIs and integrations\n\nDemonstrated ability to implement best-practice processes and application usage\n\nAbility to manage own work pipeline as well as work as part of a team\n\nStrong awareness of data security best practices\n\nExperience working with SQL, performing data fixes and queries\n\nHighly organised and able to consistently hit targets\n\nAdaptive, with a focus on personal technical growth to keep pace with the evolving needs of the business\n\nComfortable using AI tools to improve efficiency, troubleshoot issues, and support decision-making in day-to-day operations\n\nBonus skills:\nExperience supporting AWS systems\n\nExperience working with and supporting Intercom or similar (e.g Zendesk/ JIRA)\n\nExperience implementing and supporting business applications (e.g., CRM and ERP systems)\n\nExperience supporting REST-integrated systems\n\nSQL and/or Python scripting\n\nExperience using AI/LLM tools (e.g., Copilot, ChatGPT, Claude) to support scripting, data analysis, or workflow automation\n\nUsage of low-code integration platforms\n\nExposure to caching systems like Redis or Memcached\n\nExposure to workflow management systems\n\nExperience with data analytics tools like Datadog or AWS CloudWatch\n\nWhat you'll get:\nThe base salary for this position is from €2083 to €3,333 gross (before taxes) monthly.","description_format":"text","description_chars":3573,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-15T11:56:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T00:54:53Z"},"pay":{"stated_usd_annual":44484,"is_top_pay":false},"html_url":"https://alion.io/job/zilch-application-support-analyst-2","json_url":"https://alion.io/job/zilch-application-support-analyst-2.json","meta":{"generated_at":"2026-10-16T00:54:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51374},"rest":"https://alion.io/mcp/rest/get_company?id=51374"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzilch-application-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzilch-application-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzilch-application-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zilch-application-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzilch-application-support-analyst-2"}]}