{"id":805363,"url":"https://alion.io/job/zilch-application-support-analyst","title":"Application Support Analyst","company":{"id":51374,"name":"Zilch","domain":"zilch.com","url":"https://alion.io/company/zilch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":42},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"Intercom","optional":false},{"name":"AWS","optional":true},{"name":"Datadog","optional":true},{"name":"n8n","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-08-27T11:00:41Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-09-29T00:46:56Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Who we are:\nWe're one of Europe's fastest-growing fintech companies - on a mission to create the world's most empowering way to pay.\nWe launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.\nOur mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?\nDay to day responsibilities:\nWorking closely with other teams to understand their application needs, help them select best platforms, provision and support them.\n\nBe the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled and MaestroQA), as well as the core Zilch platform.\n\nResponding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds.\n\nBuilding relationships with our application suppliers, working with them to resolve bugs and request new features.\n\nContinually improving tooling, practices and knowledge in the Business Applications team, including writing documentation and researching new ideas.\n\nDesigning and building AI-driven workflows and automations (e.g. prompting for procedures/tasks, agentic workflows), and taking these live in a controlled, tested way.\n\nWorking with our data to ensure we store and process information securely and effectively.\n\nWorking in an agile environment on systems which are critical for our customers.\n\nAssist in ad-hoc technology support and technology related duties.\n\nWe're looking for:\nProven analytical skills and ability to problem solve.\n\nUnderstanding of business applications and processes; proven track record in supporting the business' usage of those.\n\nUnderstanding of APIs and integrations.\n\nAbility to learn new concepts and applications quickly by getting stuck in.\n\nProven ability to implement best practice processes and application usage.\n\nAbility to manage their own work pipeline as well as work as a part of a team, taking initiative to fit in with how we work.\n\nPractical experience with AI and prompting techniques - building AI-assisted workflows or automations, not just an interest in the space.\n\nGood understanding of change management, testing, UAT and release validation.\n\nAbility to explain technical concepts to non-technical stakeholders, and vice versa.\n\nStrong awareness of data security best practices.\n\nBonus Skills:\nExperience working in or supporting Operations/Customer Service teams.\n\nExperience supporting Intercom or similar customer service platforms.\n\nExperience implementing and supporting business applications such as CRM and ERP systems.\n\nExperience supporting telephony systems (like Aircall, Amazon Connect, Ujet).\n\nSQL and/or Python scripting.\n\nUsage of low-code integration/automation platforms like n8n, Zapier, Workato, Hightouch, OutSystems.\n\nExposure to workflow management systems.\n\nFamiliarity with AWS and Datadog (or similar cloud/monitoring tooling).\n\nBenefits, Compensation & Savings:\nPension scheme.\n\nDeath in Service scheme.\n\nIncome Protection.\n\nPermanent employees enjoy access to our Share Options Scheme.\n\n5% back on in-app purchases.\n\n£200 for WFH Setup.\n\nHealth & Wellbeing:\nPrivate Medical Insurance including;\n\nGP consultations (video, telephone or face-to-face).\n\nPrescribed medication.\n\nIn-patient, day-patient and out-patient care.\n\nMental health support.\n\nOptical, dental & audiological cover.\n\nPhysiotherapy.\n\nAdvanced cancer cover.\n\nMenopause support.\n\nEmployee Assistance Programme including:\nUnlimited mental health sessions.\n\n24/7 remote GP & physiotherapy.\n\n24/7 helpline for emotional & practical support.\n\nSavings & discounts on everyday shopping.\n\n1:1 personalised well-being consultations.\n\nGym membership discounts.\n\nFamily Friendly Policies:\nEnhanced maternity pay.\n\nEnhanced paternity pay.\n\nEnhanced adoption pay.\n\nEnhanced shared parental leave.\n\nLearning & Development:\nProfessional Qualifications.\n\nProfessional Memberships.\n\nLearning Suite for e-courses.\n\nInternal Training Programmes.\n\nFCA & Regulatory training.\n\nWorkplace Perks:\nHybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday\n\nCasual dress code.\n\nWorkplace socials.\n\nHealthy snacks.","description_format":"text","description_chars":4298,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Parental leave","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T09:26:25Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.546,"p_room":0.55,"age_days":31,"expected_fill_days":30,"reasons":["conf:1","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zilch-application-support-analyst","json_url":"https://alion.io/job/zilch-application-support-analyst.json","meta":{"generated_at":"2026-09-29T02:57:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2619,"day_limit":5000,"remaining_today":2381,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}