{"id":805362,"url":"https://alion.io/job/zilch-ux-copywriter","title":"UX Copywriter","company":{"id":51374,"name":"Zilch","domain":"zilch.com","url":"https://alion.io/company/zilch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":176000,"period":"year","method":"role_country_seniority_unknown","sample_n":81},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-08-28T12:44:25Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-09-30T22:54:57Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Who we are:\nWe're one of Europe's fastest-growing fintech companies - on a mission to create the world's most empowering way to pay.\nWe launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.\nOur mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?\nAbout the role.\nWe’re looking for a UX copywriter to join our copy team and help bring the Zilch brand to life across every digital customer touchpoint.\nYour primary focus will be partnering with Product Design to create clear and intuitive experiences across our app and website. Working closely with product designers, product managers and engineers, you'll contribute to creating customer journeys from discovery through to launch.\nYou'll also collaborate with teams across the business, including Marketing, Customer Support and Operations, providing specialist copy support wherever it's needed - from SEO content and help articles to customer communications and product launches.\nThis isn't just about writing functional copy. It's about creating experiences customers understand, trust and enjoy. You'll know when to keep things simple, when to inject personality and how to bring the Zilch tone of voice to life in even the smallest moments.\nWe're looking for a creative and tactical thinker who understands that great UX copy does more than guide users from A to B. It solves problems, removes friction and creates experiences that feel simple, human and unmistakably Zilch.\nDay to day responsibilities.\nPartner with Product Design to create clear, engaging copy across the app and website, from new features to end-to-end customer journeys.\n\nCollaborate with product managers, designers and engineers throughout the product development process, from discovery through to launch.\n\nWrite and optimise customer-facing content across digital touchpoints, including help articles, FAQs, SEO content and operational communications.\n\nBalance customer needs, business goals and regulatory requirements to create content that's clear, helpful and compliant.\n\nUse customer insight, data and testing to improve the content and customer journeys.\n\nChampion accessibility, consistency and best practice in UX writing and content design.\n\nSupport wider business priorities with copy for product launches, campaigns and new initiatives when needed.\n\nWhat we’re looking for...\nYou're a brilliant writer with experience creating content for digital products. Whether you've called yourself a UX Writer, Content Designer or Copywriter, you know how to use words to solve problems.\n\nYou can switch effectively between product thinking and brand thinking. One minute you're refining onboarding copy, the next you're shaping a product launch or crafting a headline that makes someone smile.\n\nYou know that the best digital experiences don't happen by accident. You're curious, ask the right questions and enjoy getting to the root of a problem before putting pen to paper.\n\nYou care about craft. Every word has a purpose, every interaction has intent and you're never afraid to rewrite something until it feels just right.\n\nYou understand our tone of voice and apply it consistently across customer communications, recognising how a brand comes to life through product. You know how to create experiences that feel consistent, human and unmistakably Zilch.\n\nYou're a natural collaborator who enjoys bouncing ideas around with designers, product managers, marketers and developers. You know the best work happens when different disciplines come together.\n\nYou're comfortable working in a fast-moving environment where priorities evolve, and you enjoy the variety that comes with it.\n\nExperience with Figma is important. Experience writing for SEO or in a regulated industry would be a bonus.\n\nBenefits.\n\nCompensation & Savings:\nPension scheme.\n\nDeath in Service scheme.\n\nIncome Protection.\n\nPermanent employees enjoy access to our Share Options Scheme.\n\n5% back on in-app purchases.\n\n£200 for WFH Setup.\n\nHealth & Wellbeing:\nPrivate Medical Insurance including;\n\nGP consultations (video, telephone or face-to-face).\n\nPrescribed medication.\n\nIn-patient, day-patient and out-patient care.\n\nMental health support.\n\nOptical, dental & audiological cover.\n\nPhysiotherapy.\n\nAdvanced cancer cover.\n\nMenopause support.\n\nEmployee Assistance Programme including:\nUnlimited mental health sessions.\n\n24/7 remote GP & physiotherapy.\n\n24/7 helpline for emotional & practical support.\n\nSavings & discounts on everyday shopping.\n\n1:1 personalised well-being consultations.\n\nGym membership discounts.\n\nFamily Friendly Policies:\nEnhanced maternity pay.\n\nEnhanced paternity pay.\n\nEnhanced adoption pay.\n\nEnhanced shared parental leave.\n\nLearning & Development:\nProfessional Qualifications.\n\nProfessional Memberships.\n\nLearning Suite for e-courses.\n\nInternal Training Programmes.\n\nFCA & Regulatory training.\n\nWorkplace Perks:\nHybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday\n\nCasual dress code.\n\nWorkplace socials.\n\nHealthy snacks.","description_format":"text","description_chars":5173,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Parental leave","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T09:26:25Z"}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.533,"p_room":0.55,"age_days":32,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zilch-ux-copywriter","json_url":"https://alion.io/job/zilch-ux-copywriter.json","meta":{"generated_at":"2026-10-01T05:14:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4954,"day_limit":5000,"remaining_today":46,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}