{"id":2047643,"url":"https://alion.io/job/zillow-group-workforce-capability-lead","title":"Workforce Capability Lead","company":{"id":3854234,"name":"Zillow Group","domain":"zillowgroup.ai","url":"https://alion.io/company/zillow-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":86300,"max":145100,"currency":"USD","period":"year","gross":null,"usd_annual":145100},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Replit","optional":false}],"status":"live","first_seen_at":"2026-10-07T19:27:40Z","employer_posted_date":null,"last_verified_at":"2026-10-07T19:27:40Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"About the teamCXO Enablement helps frontline employees and leaders build the capabilities\nrequired to deliver exceptional customer experiences in a rapidly changing,\nAI-supported environment. We serve as strategic, consultative thought partners\nacross Operations, Quality, Content, Product, Talent & other business teams to turn\nstrategy & performance needs into scalable systems for learning, practice, coaching,\nknowledge & reinforcement. Our aim is to make strong performance more\npredictable, scalable & sustainable through learning solutions that go beyond\ntraditional training modalities.About the roleAs Workforce Capability Lead, you will partner with business leaders to design, implement & continuously improve the systems through which frontline employees & leaders build capability. You will strategically collaborate across Operations, Quality, Knowledge, Content, Product, Talent & other business teams to design, implement & continuously improve the systems through which frontline employees & leaders build capability. Using quality intelligence, knowledge signals, business metrics & frontline feedback, you will translate insights into prioritized actions that measurably improve workforce readiness & business performance. This role is designed for a seasoned Enablement professional who can navigate partially defined problems, make sound day-to-day decisions & balance immediate execution with long-term system improvement. You will create system-level architecture & creative solutions across learning, coaching, practice & performance support.\nThis role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $90,900.00 - $145,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $86,300.00 - $137,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.Who you are\nA systems thinker who can connect business priorities, employee behavior, workflows, tools, leadership routines & customer outcomes.\n\nA structured problem solver who is comfortable probing uncertainty, defining the problem, testing assumptions & making professional recommendations with incomplete information.\n\nA trusted cross-functional partner who can influence without formal authority, navigate competing priorities & move groups toward clear decisions.\n\nAn innovator who combines established learning & Enablement practices with creative approaches suited to the problem.\n\nAn outcome-oriented operator who balances strategic thinking with disciplined execution, documentation, follow-through & proactive, transparent communication.\n\nA clear communicator who can turn complex information into concise narratives, decisions & actionable plans. Responsibilities\n\nOwn a portfolio of workforce-capability programs from discovery & prioritization through design, implementation, sustainment & retrospective.\n\nDiagnose performance & readiness needs, translating business strategy, performance data, quality trends & stakeholder insights into clear problem statements, measurable outcomes & learning plans.\n\nAlign partners such as Product, Quality Intelligence, Content Strategy, Learning & Development & Operations on priority, scope, roles, decisions, timelines, dependencies & delivery expectations; communicate progress, risks, results & recommendations to frontline partners & Senior Leaders.\n\nProvide consultative guidance to leaders, constructively challenging requests when another modality would better address the underlying performance need.\n\nDesign system-level Enablement architecture connecting learning, guided practice, coaching, performance support, knowledge, communications, workflows & reinforcement. Redesign what is not working.\n\nDevelop manager-enablement systems that equip leaders to reinforce expectations, coach effectively & sustain performance after formal learning ends.\n\nEquip existing CXO Enablement team with frameworks, tools & working practices that help them evolve from delivering individual programs to designing scalable, system-level Workforce Capability architecture.\n\nQualifications\n5+ years of relevant experience in Enablement, Learning & Development, program management, performance consulting or an equivalent combination of experience.\n\nDemonstrated experience building system-level Enablement programming through discovery, design, delivery, implementation, sustainment & measurement.\n\nExperience using quantitative & qualitative evidence to diagnose performance needs & evaluate Enablement impact.\n\nExperience designing scalable solutions for frontline customer-facing & people-leader audiences.\n\nStrong stakeholder management, facilitation, written communication & executive-ready storytelling skills.\n\nOperational knowledge of adult learning-based capability design, behavior change, coaching, change management & performance-support principles.\n\nDemonstrated experience applying learning, content, analytics, collaboration & AI-enabled tools such as Docebo, Jira, Highspot, Google Workspace & Replit to design scalable workforce capability solutions.\n\nGet to know usAt Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.\n\nHow we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. \n\nZillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.\n\nNo matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.\n\nZillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.\n\nQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.\n\nLos Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nOriginally posted on Himalayas","description_format":"text","description_chars":8811,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-07T20:28:45Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":0.9,"age_days":13,"expected_fill_days":28,"reasons":["seen:13","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":145100,"is_top_pay":false},"html_url":"https://alion.io/job/zillow-group-workforce-capability-lead","json_url":"https://alion.io/job/zillow-group-workforce-capability-lead.json","meta":{"generated_at":"2026-10-21T17:39:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24890,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854234},"rest":"https://alion.io/mcp/rest/get_company?id=3854234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzillow-group-workforce-capability-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzillow-group-workforce-capability-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzillow-group-workforce-capability-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zillow-group-workforce-capability-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzillow-group-workforce-capability-lead"}]}