{"id":3524755,"url":"https://alion.io/job/zillow-senior-program-manager-contingent-workforce","title":"Senior Program Manager, Contingent Workforce","company":{"id":7010,"name":"Zillow","domain":"zillow.com","url":"https://alion.io/company/zillow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":47,"ghost_share":0,"stale_share":0.191,"repost_share":0.043,"time_to_fill_p50_days":16,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":112800,"max":180200,"currency":"USD","period":"year","gross":null,"usd_annual":180200},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T18:54:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the team\nZillow’s Contingent Workforce Program team sits within the Employee Services & Operations (ES&O) organization and plays a vital role in managing our contractor and contingent labor population. The team aligns people, processes, and systems to deliver a consistent, compliant, and high-quality experience for contingent workers and their managers.Focused on operational excellence and cross-functional partnership, the team strengthens program governance, streamlines workflows, and partners across the People organization, Product & Technology, Strategic Sourcing, and other shared services to deliver scalable solutions that support business agility.\nAbout the role\nAs Senior Program Manager, Contingent Workforce, you will lead the strategy, operations, and continuous improvement of Zillow Group’s contingent workforce program. Reporting to the Senior Manager of ES&O Programs, you’ll lead a team responsible for business partnership, supplier management, systems, and program operations.\nIn this highly cross-functional role, you’ll partner with Strategic Sourcing, HR Compliance, Product & Technology, IT, Finance, Legal, and the Employee Service Center to strengthen centralized processes, governance, and service delivery. You’ll translate program strategy into actionable roadmaps, develop internal capabilities, and guide the program’s international expansion while supporting the needs of contingent workers, hiring managers, and the business.\nYou Will\nLead the end-to-end strategy, operations, and continuous improvement of the contingent workforce program, strengthening centralized ownership within ES&O through clear decision-making authority, consistent program standards, and defined responsibilities across partner teams.\nLead the evolution of the contingent workforce operating model, including bringing key program functions in-house, managing knowledge transfer, and establishing clear ownership, documented processes, and cross-functional handoffs to ensure operational readiness and continuity.\nLead and develop the contingent workforce program team, setting priorities, coaching team members, and establishing clear accountability across business partnership, supplier management, systems, and operations.\nDevelop and execute a roadmap for international expansion, partnering with Legal, Strategic Sourcing, and regional People teams to assess local requirements, establish supplier and service delivery models, and implement scalable processes.\nDesign and maintain a program framework that defines intake, engagement models, worker classification, and lifecycle management for staffing, independent contractor, employer-of-record, and statement-of-work engagements in partnership with the appropriate business and functional owners.\nEstablish program governance and controls across worker classification, engagement approvals, assignment duration, onboarding and offboarding, and supplier compliance, partnering with Legal and HR Compliance to address risks and exceptions.\nOversee and improve hiring and onboarding workflows, partnering with IT, suppliers, and operational teams to coordinate timely hardware, software, and access provisioning.\nOwn the contingent workforce systems roadmap and business requirements, partnering with Product & Technology and Procurement Systems to strengthen Beeline and Workday integrations, improve data integrity, and deliver automation and system enhancements.\nEstablish scalable financial and supplier management processes with Finance, Procurement, and Strategic Sourcing, including invoice reconciliation, issue resolution, supplier performance monitoring, and contingent workforce spend reporting.\nLead program-side supplier lifecycle management, including onboarding, performance reviews, issue resolution, and renewal planning; partner with Strategic Sourcing and Procurement on supplier evaluation, RFPs, commercial negotiations, and sourcing strategies.\nDefine and monitor program performance measures across service delivery, compliance, data quality, supplier performance, and spend; use insights to prioritize improvements and communicate results, risks, and recommendations to leadership.\nDeliver actionable workforce and spend insights to People partners and business leaders to support workforce planning, budget forecasting, and contingent worker visibility.\nDevelop self-service guidance, training, and communications that help managers, HRBPs, suppliers, and operational partners understand program requirements and navigate support channels.\nServe as the point of escalation for complex program issues, coordinating resolution across internal teams and external partners.\nLead cross-functional initiatives from discovery through implementation, including project planning, stakeholder alignment, change management, and adoption.\nDeliver a consistent, well-supported contingent worker and manager experience through clear onboarding, access, support, and offboarding processes appropriate to each engagement type.\nThis role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.\n\nIn Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.Who you are\n7+ years of experience designing, implementing, and leading contingent workforce programs in complex, cross-functional environments.\nDeep expertise in contingent workforce practices, worker classification assessments, engagement requirements, and program governance, with experience partnering with Legal and compliance teams on domestic and international requirements.\nProven experience building or transforming contingent workforce programs, translating strategy into clear operating processes, governance, and sustainable service delivery.\nExperience leading and developing a team, setting priorities, coaching others, and driving accountability for shared outcomes.\nA strong track record managing MSP, VMS, staffing supplier, and other service provider relationships, with a focus on performance, compliance, cost effectiveness, and continuous improvement.\nExperience partnering on VMS and HR system integrations, translating business needs into requirements, and improving data quality and operational workflows.\nStrong analytical skills, with the ability to interpret workforce, supplier, and financial data and translate insights into actionable improvements.\nDemonstrated ability to lead change, build consensus, and influence stakeholders at all levels.\nHighly collaborative, with experience working across shared services and matrixed organizations.\nComfortable navigating ambiguity, balancing strategic priorities with hands-on problem solving, and providing structure in evolving environments.\nExcellent communication, project management, and stakeholder engagement skills.\nHere at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.\nPreferred Qualifications\nExperience transitioning contingent workforce program responsibilities from an MSP to an in-house or hybrid operating model.\nExperience expanding contingent workforce programs internationally and establishing processes that accommodate local requirements.\nExperience with Beeline, Workday, or comparable VMS and HR technology platforms.\nExperience improving contingent workforce invoicing, reconciliation, and spend reporting processes.\nExperience leading large-scale process or system transitions in technology-driven organizations.\nCertified Contingent Workforce Professional (CCWP) certification.\nGet to know us\nAt Zillow, we’re reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.\nHow we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive-enabling us to move fast, stay connected and deliver on our people promise.\nZillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.\nNo matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.\nZillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.\nQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.\nLos Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.","description_format":"text","description_chars":11414,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","PropTech","Real Estate Brokerage","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-30T13:39:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 94 · green card filings: 26","filings_12m":94,"filings_prev_12m":150,"green_card_filings_12m":26,"median_offered_wage_usd":171833,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:11","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":180200,"is_top_pay":true},"html_url":"https://alion.io/job/zillow-senior-program-manager-contingent-workforce","json_url":"https://alion.io/job/zillow-senior-program-manager-contingent-workforce.json","meta":{"generated_at":"2026-10-31T07:51:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7010},"rest":"https://alion.io/mcp/rest/get_company?id=7010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzillow-senior-program-manager-contingent-workforce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzillow-senior-program-manager-contingent-workforce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzillow-senior-program-manager-contingent-workforce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zillow-senior-program-manager-contingent-workforce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzillow-senior-program-manager-contingent-workforce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3524755}},{"tool":"search_jobs","arguments":{"company":"zillow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3524755},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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