{"id":2039233,"url":"https://alion.io/job/zillow-underwriting-support-specialist","title":"Underwriting Support Specialist","company":{"id":7010,"name":"Zillow","domain":"zillow.com","url":"https://alion.io/company/zillow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":12,"ghost_share":0,"stale_share":0.333,"repost_share":0.083,"time_to_fill_p50_days":17,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":15000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T17:19:23Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T08:02:21Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About the team\nAs an Underwriting Support Specialist within Zillow Home Loans, you’ll join a growing India-based mortgage operations team focused on delivering accurate, timely, and scalable support across the underwriting lifecycle.The team partners with U.S. Underwriters and cross-functional mortgage operations teams to complete defined review, documentation, validation, and workflow activities. As the business evolves, the team’s scope may expand into additional underwriting-support functions that improve quality, reduce operational friction, and help loans progress efficiently.\nZillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.\nAbout the role\nAs an Underwriting Support Specialist, you will support mortgage underwriting operations by reviewing loan-file information, validating documentation and data, managing assigned workflow activities, and identifying items that require further action or escalation. You will apply established procedures and checklists, maintain clear and accurate documentation, and collaborate with partners to resolve issues within your assigned authority.\nYou Will Get To\nComplete assigned underwriting-support reviews and operational activities in accordance with established policies, procedures, quality standards, and service-level expectations.\nReview loan-file documentation, system data, and supporting information for completeness, accuracy, consistency, and required follow-up..\nResolve routine issues within assigned authority and promptly escalate complex, high-risk, out-of-policy, or time-sensitive matters to the appropriate Underwriter, manager, or functional partner.\nUpdate relevant systems, queues, trackers, and loan-file records to ensure work is accurately reflected and progresses through the applicable workflow.\nManage work in assigned queues and prioritize tasks based on established service levels, loan urgency, customer commitments, and business priorities.\nPartner with Underwriting, Processing, Closing, Quality Control, Credit Specialists, and other mortgage operations teams to resolve issues and improve handoffs.\nParticipate in quality reviews, coaching, calibration, and training; apply feedback to improve accuracy, consistency, judgment, and turnaround time.\nSurface recurring defects, process gaps, and opportunities to improve SOPs, checklists, tools, and operating controls.\nAdapt to evolving processes, systems, products, and work assignments as the Underwriting Support function grows.\nMaintain the confidentiality and privacy of borrower, customer, and employee information at all times.\nThis role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.Who you are\nYou have 2+ years of experience in U.S. residential mortgage underwriting, quality control, loan processing, closing, post-closing, credit review, fraud review, or a related mortgage operations function.\nFamiliarity with Encompass or comparable mortgage workflow and knowledge-management tools.\nYou understand core residential mortgage loan documentation, systems, and workflows.\nYou are detail-oriented and can identify inconsistencies, missing information, risk indicators, and issues that require escalation.\nYou have strong analytical judgment and are comfortable applying SOPs, checklists, and defined escalation paths.\nYou are organized, able to manage competing priorities, and successful in a high-volume, deadline-driven environment.\nYou have strong written, and verbal communication skills.\nYou collaborate effectively with distributed teams across functions and time zones.\nYou are proficient with Google Workspace or Microsoft Office, Tableau and Highspot are preferable. \nYou are comfortable working in an office-based night-shift schedule aligned to U.S. business operations, as required.\nGet to know us\nAt Zillow, we’re reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.\nZillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.\nNo matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.\nZillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.\nIf you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly.\nQualified applicants will be considered for employment in accordance with applicable law.","description_format":"text","description_chars":5970,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","Real Estate Brokerage","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-07T17:19:23Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.756,"p_room":0.75,"age_days":13,"expected_fill_days":17,"reasons":["conf:2","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/zillow-underwriting-support-specialist","json_url":"https://alion.io/job/zillow-underwriting-support-specialist.json","meta":{"generated_at":"2026-10-21T12:05:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7010},"rest":"https://alion.io/mcp/rest/get_company?id=7010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzillow-underwriting-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzillow-underwriting-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzillow-underwriting-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zillow-underwriting-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzillow-underwriting-support-specialist"}]}