{"id":2498636,"url":"https://alion.io/job/zim-cs-documentation-coordinator","title":"CS Documentation Coordinator","company":{"id":1930014,"name":"ZIM","domain":"zim.com","url":"https://alion.io/company/zim-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":109},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-04T08:35:37Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-15T04:43:15Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nWe are seeking a highly organized and detail-oriented Customer Service Documentation Coordinator to join our Customer Service team within our Benelux organization. In this role, you will be responsible for ensuring that all shipment documentation is accurately prepared, verified, and distributed, supporting smooth and compliant operations. You will collaborate closely with both internal teams and customers to resolve any documentation-related issues promptly, ensuring a seamless and efficient process.\nKey Responsibilities\nHandle customer inquiries via phone, email or online systems to ensure a smooth export documentation process and excellent customer experience\nCoordinate with booking teams, back offices and operations, to ensure accurate cargo details and vessel schedules.\nManage amendments, switch B/L requests, and corrections as per company policy and customer requests.\nManage clearance procedures and data entry for shipments.\nEnsure all documentation is completed and released before vessel cut-off deadlines.\nOversee the export demurrage/storage process, ensuring timely resolution.\nSupervise the full documentation process from start to finish.\nIssue documents, manage billing, and coordinate the collection of charges for cross-trade shipments.\nSupport internal audits and work collaboratively to improve documentation processes and turnaround times.\nRequirements\nRelevant professional experience in forwarding, liner agency, or a related field.\nStrong commercial mindset with a proven track record of success.\nStrong communication skills with the ability to interact effectively with both internal departments and external clients.\nExcellent organizational abilities and keen attention to detail.\nAbility to adapt with a flexible, \"can-do\" attitude and work effectively as a team player.\nFocus on process improvements and optimization.\nAbility to prioritize tasks and work efficiently in a fast-paced environment.\nFluency in Dutch and English\nKnowledge of customs documentation is a plus.\nStrong IT skills, particularly in MS Office","description_format":"text","description_chars":2067,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-14T05:22:26Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.798,"p_room":0.9,"age_days":10,"expected_fill_days":25,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/zim-cs-documentation-coordinator","json_url":"https://alion.io/job/zim-cs-documentation-coordinator.json","meta":{"generated_at":"2026-10-15T06:13:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1930014},"rest":"https://alion.io/mcp/rest/get_company?id=1930014"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzim-cs-documentation-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzim-cs-documentation-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzim-cs-documentation-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zim-cs-documentation-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzim-cs-documentation-coordinator"}]}