{"id":2498625,"url":"https://alion.io/job/zim-customer-service-coordinator-export-support-services","title":"Customer Service Coordinator - Export Support Services","company":{"id":1930014,"name":"ZIM","domain":"zim.com","url":"https://alion.io/company/zim-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Virginia Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:56:11Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T10:15:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nMain Purpose of the Role:\nThe Export Support Services Coordinator is responsible for managing export documentation functions and other back office activities that support the Export Contact Center and GSS. This includes release of bills of lading, invoicing, documentation chasing, vessel cleaning and answering enquiries from the CS and GSS teams.\nMain Tasks:\nAnswers incoming emails from internal teams at ZIM and GSS related to export bookings and documentation.\nChases bookings with no activity or missing documentation details which are required to approve cargo for loading. \nCoordinates solutions to documentation issues for customers.\nReleases original bills of lading and executes express release for cash customers upon confirmation of payment receipt.\nCollects documents needed to secure hazardous approval and works with customers to sort out discrepancies.\nCreates and modifies export bookings for special cargo.\nResearches problems and performs root cause analysis in order to propose permanent solutions.\nTakes an active role in his/her own development by integrating coaching/feedback on performance into daily routines\nAny other duties as assigned.\nRequirements\nHigh school diploma or general education degree (GED);\nOne-year related experience and/or training in a service related industry; or equivalent combination of education and experience.\nExcellent Soft skills\nPrevious call center experience preferred.","description_format":"text","description_chars":1440,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-14T05:22:26Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/zim-customer-service-coordinator-export-support-services","json_url":"https://alion.io/job/zim-customer-service-coordinator-export-support-services.json","meta":{"generated_at":"2026-10-14T11:57:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1930014},"rest":"https://alion.io/mcp/rest/get_company?id=1930014"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzim-customer-service-coordinator-export-support-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzim-customer-service-coordinator-export-support-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzim-customer-service-coordinator-export-support-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zim-customer-service-coordinator-export-support-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzim-customer-service-coordinator-export-support-services"}]}