Customer Service Representative

ZIM • Transportation & Logistics • Sea Freight • High School Diploma • 5 days ago
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Salary
≈ $29k – $79k per year (Estimated)
Location
In office (Toronto)

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 15, 2026.

Overview
Company
Impact
Profile match

ZIM

ZIM Integrated Shipping Services is an Israeli container shipping carrier headquartered in Haifa, operating liner services on major global trade routes with a focus on select markets. Founded in 1945 and listed on the New York Stock Exchange, it runs offices and agencies across the Americas, Europe and Asia and offers logistics services through its ZIM Logistics arm and digital tools such as MyZIM. It hires customer service and booking staff, operations and intermodal coordinators, ship planners, sales and account executives, finance, treasury and HR professionals and shipping apprentices in Germany.
zim.com • HQ: Haifa, Israel • Logistics • Freight Forwarding • Sea Freight • 501-1000 employees • Est. 1945

Description

Main purpose of the role

The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo, track and trace cargo movements, schedule inquiries, invoicing and solving at times complex issues for customers to ensure the timely reception / shipping of their cargo from all over the world.

Key responsibilities

  • Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers' needs and providing accurate, valid and complete information
  • Responding to all types of queries via email and entering notes / making adjustments to customer profiles as needed in ZRM + coding call categories for tracking purposes

Requirements

Requirements

  • High school diploma or general education degree (GED)
  • One-year related experience and/or training; or equivalent combination of education and experience
  • Bilingual an asset but no required (English strong written and verbal a must)
  • Computer Literacy (word, excel, outlook)
  • Ability to maintain working hours in different time zones for back up on occasion (particularly Pacific Time one)
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