{"id":2498633,"url":"https://alion.io/job/zim-it-services-manager","title":"IT Services Manager","company":{"id":1930014,"name":"ZIM","domain":"zim.com","url":"https://alion.io/company/zim-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Virginia Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-07T12:26:25Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T05:36:27Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Description\nMain Purpose of the Role:\nManage and Support information technology, computer network systems in the regional offices\nControlling and evaluating IT and electronic data operations\nManage and Provide Helpdesk services on IT\nImplement, deploy and Support IT Facilities and Office relocations\nManaging IT Technicians & Helpdesk Staff\nIT technical Support for Daily Operations\nVendor Negotiations for IT procurement\nMajor areas of Responsibility:\nManage the IT infrastructure and communication network of the regional offices\nCoordination with HQ PCTEAM, Network, INFRA and Security team for upkeeping of IT Infrastructure\nSupport and Coordination of all the IT facilities and User end points\nManage and lead office relocations in IT perspective\nManage and control the IT assets and Lead as an IT facility Manager\nProject Management on effective IT projects that involves IT infra and communications\nManaging Service Tickets and ensuring SLA is complied with\nManaging IT Technician & Help-Desk Staff and a Hands-on IT technician\nMain Tasks:\n Managing, Support, Coordinate and Control IT Infra-Structure, end points & I.T. Systems & Peripherals\n Support IT facilities and manage all end Points, coordinate all services and provide on-time support to users.\n Lead IT Facility manager to oversee and execute IT office relocations, migration projects and IT vendor sourcing , negotiations and contracting\n Manage technical support, desk technical services, help desk services via service Tickets and act as a hands-on technician by providing fully-fledged technical services to users around the region with effective SLA compliance\n Project Management on IT projects that involve IT infra and communications and act as a hands-on technician\nRequirements\nBS in Computer Science, MIS or similar field- Required\n5-7 years’ Experience for managing Infra-Structure & I.T. Systems\nHands-On technician experience to support IT services\nProficient in EXCEL on data analysis and Microsoft Visio\nKnowledge of Network, communication, IT facility (Video conferencing) and Other IT facilities\nLeadership, Planning and Organizing Skills\nService-Minded and effective helped desk service management skills\nIdentify problematic areas and implement strategic solutions on time\nTeam Management and Mentorship Skills\nFluent speaking in English & Good command of Communications","description_format":"text","description_chars":2364,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-14T05:22:26Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.607,"p_room":0.35,"age_days":20,"expected_fill_days":6,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/zim-it-services-manager","json_url":"https://alion.io/job/zim-it-services-manager.json","meta":{"generated_at":"2026-10-28T09:34:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1930014},"rest":"https://alion.io/mcp/rest/get_company?id=1930014"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzim-it-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzim-it-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzim-it-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zim-it-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzim-it-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2498633}},{"tool":"search_jobs","arguments":{"company":"zim.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2498633},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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