{"id":2498615,"url":"https://alion.io/job/zim-part-time-customer-service-coordinator-import-support-services","title":"Part-Time Customer Service Coordinator, Import Support Services","company":{"id":1930014,"name":"ZIM","domain":"zim.com","url":"https://alion.io/company/zim-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Virginia Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T02:04:43Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-21T18:34:47Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nMain purpose of the role:\nThe Import Support Services Coordinator is responsible for managing import documentation and release functions, as well as other back office activities that support the Import Contact Center and GSS. This includes post reconciliation activities, completion of manifest correctors, management of in-bonds, release of cargo release, demurrage invoicing and pre-abandonment communication.\nMain Tasks:\nAnswers incoming emails from internal teams at ZIM and GSS related to import bills of lading.\nTracks and traces cargo, informing customers about critical milestones.\nCoordinates solutions to intermodal and documentation issues for customers, including manifest correctors, invoicing activity and resending arrival notices.\nExecutes diversion requests in accordance with company policies.\nTracks and invoices import demurrage in accordance with ZIM timelines and directives.\nProvides secondary support to the Import Call Center when required.\nWorks closely with the unclaimed freight / claims teams on issues pertaining to abandoned cargo.\nResearches problems and performs root cause analysis in order to propose permanent solutions.\nTakes an active role in his/her own development by integrating coaching/feedback on performance into daily routines\nAny other duties as assigned.\nRequirements\nHigh school diploma or general education degree (GED);\nOne year related experience and/or training in a service related industry; or equivalent combination of education and experience.\nExcellent Soft skills\nPrevious call center experience preferred.","description_format":"text","description_chars":1577,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-14T05:22:26Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.613,"p_room":0.55,"age_days":8,"expected_fill_days":6,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/zim-part-time-customer-service-coordinator-import-support-services","json_url":"https://alion.io/job/zim-part-time-customer-service-coordinator-import-support-services.json","meta":{"generated_at":"2026-10-21T19:07:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1930014},"rest":"https://alion.io/mcp/rest/get_company?id=1930014"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzim-part-time-customer-service-coordinator-import-support-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzim-part-time-customer-service-coordinator-import-support-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzim-part-time-customer-service-coordinator-import-support-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zim-part-time-customer-service-coordinator-import-support-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzim-part-time-customer-service-coordinator-import-support-services"}]}