{"id":4243793,"url":"https://alion.io/job/zimmer-biomet-ai-operations-analyst","title":"AI Operations Analyst","company":{"id":9247,"name":"Zimmer Biomet","domain":"zimmerbiomet.com","url":"https://alion.io/company/zimmer-biomet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"FinOps","optional":false},{"name":"GitHub","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T12:29:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.\nAs a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.\nWhat You Can Expect\nPosition Summary\nZimmer Biomet is scaling artificial intelligence across the enterprise, and the Enterprise AI team is responsible for the platforms, tools, and services that make that possible. The AI Operations Analyst keeps that platform running day to day: getting the right people access to the right AI tools, keeping consumption and spend visible and under control, and helping employees actually use what they have been given.\nThis is a hands-on operational role at the centre of a fast-moving programme. You will own the request queues, the reporting, and the onboarding experience for AI tooling used across the business, and you will be expected to automate the repetitive parts of that work rather than simply absorb them. You will work closely with IT, Finance, Procurement, and business stakeholders in every region, and you will report directly to the Director of AI.\nIt is also a deliberate entry point into the engineering and delivery side of Enterprise AI. We are looking for someone who wants to build, not just administer.\nWork Mode: 2 WFH,3 days WFO\nLocation: Bengaluru\nHow You'll Create Impact\nWhy This Role\nThe AI Operations Analyst is designed as a step into AI engineering and delivery. The work starts with operations, but the person who does it well ends up with something rare: a working knowledge of how AI tooling is actually provisioned, paid for, governed, and adopted at enterprise scale. That is the context engineers on this team need and often lack.\nWe will back that progression deliberately:\nEvery repetitive task in this role is a candidate for automation, and you are expected to write the code that removes it. Your tooling is reviewed, improved, and used by the wider team, not kept as personal scripts. \nYou will sit with the Enterprise AI engineering and delivery team, take part in their planning and design discussions, and see how platform decisions are made. \nAs your skills develop, you will take on scoped delivery work alongside the operational remit, such as integrations, internal tooling, data pipelines, and agent workflows, with mentorship from senior engineers. \nIf you want a career in AI engineering or delivery and are prepared to earn it by first learning the platform from the inside, this role is built for you. \nWhat Makes You Stand Out\nKey Responsibilities\nAccess and Licensing Operations\nOwn the intake, triage, and fulfilment of access requests for enterprise AI tooling, including GitHub Copilot, the internal AI portal, and other approved AI services. \nWork the AI tooling approval queue in ServiceNow, validating entitlement and business justification, escalating exceptions, and meeting agreed service levels. \nProvision and maintain user access through Microsoft Entra ID security groups and vendor administration consoles, keeping membership accurate as people join, move, and leave. \nRun the joiner, mover, and leaver process for AI tooling, including timely deprovisioning and the reclamation of unused or dormant licences. \nMaintain accurate records of licence inventory, assignment, and entitlement, and reconcile them against vendor and procurement data on a regular cycle. \nMaintain the operational runbooks and knowledge articles for these processes so the work is repeatable and auditable, and support internal audit and information security requests for access evidence. \nCost and Consumption Analytics\nProduce recurring reporting on AI platform consumption and spend, drawing on Azure billing and cost management data as the source of record. \nMonitor per-user and per-team AI usage budgets, identify users approaching or exceeding their limits, and action or escalate top-up requests according to policy. \nBuild and maintain dashboards that give the Director of AI and business stakeholders a clear view of consumption, cost per user, and cost per use case. \nDeliver showback reporting to business units so each function understands what its AI usage costs and where that cost is going. \nInvestigate cost anomalies and unexpected consumption spikes, determine the root cause, and recommend corrective action. \nSupport budget planning and forecasting for AI platform spend, including the licence and consumption inputs to the annual cycle. \nAdoption and Enablement\nTrack and report adoption metrics covering activation, active usage, retention, and depth of use across AI tools and business units, and surface where adoption is lagging. \nOwn the onboarding experience for new AI tool users, including welcome communications, getting-started guidance, and first-week check-ins. \nCreate and maintain enablement material such as quick-start guides, FAQs, and short how-to content, and keep it current as tooling changes. \nRun office hours and support channels for AI tooling questions, and route recurring themes back into documentation and training. \nSupport the network of AI champions across the business, supplying them with data, materials, and updates. \nFeed adoption and support insights back to the Enterprise AI team so that platform, licensing, and training decisions are informed by real usage. \nContinuous Improvement\nAutomate repetitive operational work using scripting and platform APIs, reducing manual effort in provisioning, reporting, and reconciliation. \nIdentify friction in the request, approval, and onboarding journey and propose practical process improvements. \nOperate within Zimmer Biomet policies for data privacy, information security, and responsible AI use, and flag potential compliance concerns to the Director of AI. \nYour Background\nQualifications\nEducation\nBachelor’s degree in information systems, computer science, business analytics, engineering, or a related field, or equivalent practical experience. \nRequired Experience\nTwo to four years in IT operations, service management, business analytics, licence or software asset administration, or a comparable analytical or operational role. \nExperience owning a request or ticket queue against a service level, including triage, prioritisation, and exception handling. \nExperience producing recurring reporting for a business audience, from data collection through to published output. \nExperience automating a manual process end to end and demonstrating the effort it removed. \nRequired Technical Skills\nBuilding and maintaining reports and dashboards in Power BI or an equivalent business intelligence tool. \nWorking proficiency in at least one scripting language, either Python or PowerShell, used to automate reporting or administrative tasks. \nAbility to query and manipulate data with SQL. \nFamiliarity with an IT service management platform such as ServiceNow, including queue and ticket workflows. \nExposure to cloud administration concepts, ideally in Microsoft Azure, including identity and access management fundamentals. \nAttributes\nExcellent written and verbal English communication, with the ability to explain technical detail clearly to non-technical stakeholders. \nStrong attention to detail, sound judgement on exceptions, and the discipline to follow a process consistently. \nAble to work independently across time zones with distributed stakeholders. \nA genuine appetite to grow into an engineering or delivery role, evidenced by self-directed learning, personal projects, coursework, or contributions beyond the day job. \nPreferred\nHands-on administration experience with Microsoft Entra ID, Microsoft 365, or GitHub Enterprise and Copilot. \nExperience with Azure Cost Management, billing exports, or FinOps practices such as showback and chargeback. \nExperience supporting or administering AI and developer tooling at enterprise scale. \nFamiliarity with the Microsoft Graph API or the Azure CLI. \nExperience working in a regulated industry such as medical devices, pharmaceuticals, or healthcare. \nExperience in a Global Capability Center supporting global business functions. \nRelevant certification such as Microsoft AZ-900, AI-900, SC-900, or ITIL Foundation.\nPhysical Requirements\nTravel Expectations\nEOE/M/F/Vet/Disability","description_format":"text","description_chars":8800,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical 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