{"id":115044,"url":"https://alion.io/job/zimperium-customer-support-engineer-endpointmtd-device-cybersecurity","title":"Technical Product Support Engineer - Endpoint/MTD (Device) & Cybersecurity","company":{"id":2907,"name":"Zimperium","domain":"zimperium.com","url":"https://alion.io/company/zimperium","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":140,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"OpenStack","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-10T16:39:36Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-13T13:35:46Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":63},"description":"Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.\nOur MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users..\nAs part of our fast growing pace, we are currently looking for a Customer Support Engineers become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the product, devops and engineering teams.\nResponsibilities and requirements:\nProduct & Domain Expertise - Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.\nCustomer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.\nRoll up your sleeves - Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.\nCustomer Advocacy - Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.\nCollaborate with internal teams - Work closely with customer success, development and product teams in different time zones to address customer issues.\nDesired Skill Set:\nStrong SQL skills, python/ java scripting, Unix skills.\nPrior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.\nFamiliarity to SIEM tools like ArchSight, Splunk, etc.\nFamiliarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.\nThe following skills are a plus: Android Studio (adb, junit), xCode.\nQualifications\nBachelor’s in computer science or information technology or an equivalent engineering degree.\n5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.\n5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.\nGood understanding and proven experience in supporting cloud-based web applications.\nHands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.\nSelf-motivated, extensive troubleshooting skills and knowledge of debugging required.\nCustomer oriented and face to face post-sales services experience with excellent communications skills.\nExperience in Mobile app delivery and deployment concepts on iOS and Android will be plus.","description_format":"text","description_chars":3387,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Endpoint Security","Information Security","Application Security"],"lifecycle":[{"event":"open","at":"2026-08-10T16:39:36Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.807,"p_room":0.72,"age_days":63,"expected_fill_days":140,"reasons":["conf:0","win:mid","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zimperium-customer-support-engineer-endpointmtd-device-cybersecurity","json_url":"https://alion.io/job/zimperium-customer-support-engineer-endpointmtd-device-cybersecurity.json","meta":{"generated_at":"2026-10-13T17:06:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2907},"rest":"https://alion.io/mcp/rest/get_company?id=2907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzimperium-customer-support-engineer-endpointmtd-device-cybersecurity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzimperium-customer-support-engineer-endpointmtd-device-cybersecurity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzimperium-customer-support-engineer-endpointmtd-device-cybersecurity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zimperium-customer-support-engineer-endpointmtd-device-cybersecurity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzimperium-customer-support-engineer-endpointmtd-device-cybersecurity"}]}