{"id":4193462,"url":"https://alion.io/job/zimperium-technical-product-support-engineer-mobile-apps-cybersecurity-india","title":"Technical Product Support Engineer - Mobile Apps & Cybersecurity (India)","company":{"id":2907,"name":"Zimperium","domain":"zimperium.com","url":"https://alion.io/company/zimperium","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":142,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Machine Learning","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T14:42:42Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T21:45:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.\nOur MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.\nAs part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers.\nThe individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers. Technical expert responsible for assisting customers using our Mobile Application Protection solution suite (https://www.zimperium.com/mobile-app-protection/). This role requires a self-driven individual who takes accountability for ensuring a high level of customer satisfaction. The candidate should possess strong technical skills and an analytical mindset to research, diagnose, and resolve the issues raised by customers. They must be a team player capable of collaborating with product and engineering teams.\nLocation: India\nWhat You’ll Do:\nProduct & Domain Expertise -\n·Provide technical support for Android applications, identifying and resolving issues in a timely manner.\n·Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.\n·Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.\n·Understanding of mobile application security is an added advantage.\n·Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support\n·integrating innovative approaches for sustained competitive advantage.\nCustomer Satisfaction & Risk Management - Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.\nRequired Skills:\n·Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.\n·Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL\n·Excellent communication and collaboration skills. - Ability to work in a fast-paced environment and manage multiple priorities.\n·Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.\nQualifications:\n·Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.\n·5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.\n·Self-motivated with extensive troubleshooting skills and knowledge of debugging.\n·Customer-oriented with post-sales application support experience.\n·Excellent spoken and written communication skills.","description_format":"text","description_chars":3622,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Endpoint Security","Application Security"],"lifecycle":[{"event":"open","at":"2026-11-12T20:00:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":142,"reasons":["conf:5","win:early"],"computed_at":"2026-11-14T03:18:53Z"},"pay":null,"html_url":"https://alion.io/job/zimperium-technical-product-support-engineer-mobile-apps-cybersecurity-india","json_url":"https://alion.io/job/zimperium-technical-product-support-engineer-mobile-apps-cybersecurity-india.json","meta":{"generated_at":"2026-11-14T03:18:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4937,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2907},"rest":"https://alion.io/mcp/rest/get_company?id=2907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzimperium-technical-product-support-engineer-mobile-apps-cybersecurity-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzimperium-technical-product-support-engineer-mobile-apps-cybersecurity-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzimperium-technical-product-support-engineer-mobile-apps-cybersecurity-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zimperium-technical-product-support-engineer-mobile-apps-cybersecurity-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzimperium-technical-product-support-engineer-mobile-apps-cybersecurity-india"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4193462}},{"tool":"search_jobs","arguments":{"company":"zimperium.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4193462},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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