{"id":1293759,"url":"https://alion.io/job/zincfive-customer-engineer","title":"Customer Engineer","company":{"id":2058154,"name":"ZincFive","domain":"zincfive.com","url":"https://alion.io/company/zincfive","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tualatin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T19:56:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-30T00:36:24Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position: Customer Engineer\nThe Customer Engineer serves as the primary technical interface between customers and the company throughout the lifecycle of nickel-zinc (NiZn) battery systems deployed in data centers. This role combines expertise in NiZn battery technology, customer engagement, system troubleshooting, and project support to ensure successful testing, deployment, operation, and optimization of NiZn systems supporting critical power infrastructure. The ideal candidate has experience with NiZn or comparable industrial battery technologies, UPS architectures, data center infrastructure, and customer-facing technical support. This individual partners closely with engineering, product management, field service, sales, and operations teams to resolve technical issues, support customer initiatives, and deliver exceptional customer outcomes. This role will work onsite at ZincFive headquarters in Tualatin, Oregon, and reports to the Vice President of Engineering.\nCustomer Engineer Job Duties:\nServe as a technical point of contact for customers during system design, deployment, commissioning, and operational phases\nProvide expert guidance on NiZn battery system architecture, battery characteristics, battery management and monitoring, UPS integration, operation, and maintenance\nLead technical troubleshooting efforts for field issues and coordinate resolution with internal engineering teams\nSupport customers and partners during battery system witness testing, integration and acceptance testing, installation and commissioning\nPlan and lead customer-facing testing of NiZn battery systems, including test readiness reviews, test plan reviews and procedure alignment\nLead first-of-kind testing for new NiZn battery products, cabinet configurations, UPS integrations, firmware or control changes, and site-specific applications\nDefine NiZn-appropriate test plans and acceptance criteria, coordinate stakeholders, manage technical risk, and translate findings into design, process, and documentation improvements\nSupport root-cause analysis activities and drive corrective actions for field issues\nIdentify opportunities to improve system performance, reliability, and customer experience\nProvide customer feedback to Product Management and Engineering to influence future product development\nParticipate in pre-sales technical discussions, customer workshops, and design reviews\nAssist program and project managers with technical risk assessments and project execution\nDevelop technical documentation, deployment guides, operating procedures, and training materials\nConduct customer training sessions on battery system operation, safety procedures, monitoring platforms, and maintenance practices\nMentor field technicians and service personnel on battery system technologies and best practices\nOther duties as assigned\nRequirements:\nBachelor's degree in Electrical Engineering, Mechanical Engineering, Energy Systems, or related technical discipline\n5+ years of experience in customer engineering, technical support, field engineering, systems engineering, or power systems\nExperience with industrial battery systems, UPS systems, data center infrastructure, or mission-critical power environments\nExperience planning, executing, and documenting customer acceptance testing or first-of-kind testing for complex battery or electromechanical systems\nStrong understanding of electrical power systems, including UPS and backup power architectures\nExperience troubleshooting complex electrical and electromechanical systems\nAbility to read and interpret electrical schematics, wiring diagrams, and technical specifications\nProven ability to lead cross-functional and customer-facing engagements\nStrong written and verbal communication skills, including experience working directly with customers\nAbility to manage multiple priorities and deliver results in a fast-paced, dynamic environment\nAbility and willingness to travel domestically and internationally up to 30%\nPreferred Experience/Skills: \nHands-on experience supporting battery energy storage systems in UPS, data center, telecommunications, or other mission-critical power applications\nExperience working within data center environments\nDirect experience with NiZn, lead-acid, lithium-ion, or other aqueous battery systems\nExperience working with data center operators, OEM UPS suppliers, electrical contractors, commissioning agents, or critical infrastructure customers\nExperience supporting product validation, system commissioning, site acceptance testing, or field deployments\nFamiliarity with battery monitoring systems, SCADA platforms, DC power systems, or power quality monitoring tools\nKnowledge of electrical safety practices, lockout/tagout (LOTO), and energized electrical work environments\nExperience supporting root cause investigations and implementing corrective actions for field issues\nKey Competencies:\nIntegrity\nTechnical ability with sound engineering/scientific judgment\nCustomer Focus\nPlanning and organizing\nProblem solving and analytical thinking\nSuperior judgment and decision-making\nCollaboration and Teamwork\nExcellent verbal and written communication skills\nAdaptability and resilience\n Physical Requirements and working conditions:\nWork involves sitting, standing, walking, and occasionally lifting up to 40 pounds\nDomestic and international travel by car, airplane, bus & train\nRequires close visual acuity, the ability to distinguish color, and the ability to hear \nAbility to wear Personal Protective Equipment, as required\nWork is performed in manufacturing, warehouse, laboratory, office, customer, and data center environments\nMust be able to maintain a level state of alertness while performing this job\nSalary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. \nIn addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k, paid sick time, paid time off for vacation, paid holidays, paid community service days, professional/personal learning program, and applicable state/federal paid family leave. \nZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre-employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.","description_format":"text","description_chars":6820,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Food & Beverages","Dietary Supplements"],"lifecycle":[{"event":"open","at":"2026-09-26T08:39:16Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":42,"reasons":["conf:29","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/zincfive-customer-engineer","json_url":"https://alion.io/job/zincfive-customer-engineer.json","meta":{"generated_at":"2026-10-02T03:02:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4137,"day_limit":5000,"remaining_today":863,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}