Client Partner, Professional Services, US

Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for

We’re seeking a technically-minded Client Partner who can confidently engage IT and business teams, translate customer needs into clear technical priorities, and own the relationship end-to-end. If you’re a strategic thinker who thrives at the intersection of product, tech, and customer success - this is for you.

You’ll be an individual contributor, collaborating with delivery and development teams. A regional Solution Architect will support you, but you’ll own the customer relationship and delivery outcomes. You’ll manage project delivery, oversee go-live, and potentially lead post-sales CS efforts if you're eager to take that on.

Where you are located

Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).

What the role offers

• Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
• Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
• Drive delivery for large enterprise customers
• Lead discovery sessions, support UAT, and manage go-live activities
• Ensure customers realize full platform value post-launch
• Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes

What you’ll bring to the role

• Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiences
• Strong experience in digital or IT transformation projects
• Tech-savvy and solution-oriented-comfortable navigating complexity without being a developer
• Proven ability to manage large, complex enterprise projects
• Strong communication skills and emotional intelligence, and ability to bridge business and technical perspectives
• Experience in Field Service Management (FSM), Telecom, or Utilities

Own customer success. Deliver outcomes. Be the reason they thrive.

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