{"id":4129188,"url":"https://alion.io/job/zinier-lead-customer-delivery-2","title":"LEAD-Customer Delivery","company":{"id":6208,"name":"Zinier","domain":"zinier.com","url":"https://alion.io/company/zinier","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false}],"status":"live","first_seen_at":"2026-10-16T17:42:43Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-12T01:59:16Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About Zinier\n80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?\nZinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.\nWe have global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.\nWhat we’re looking for\nWe are seeking a Lead, Customer Delivery to lead the successful delivery of complex implementation projects related to deployment of field service and asset management solutions. This role is critical in ensuring our customers achieve measurable business outcomes from our solutions. You will be responsible for driving projects from kickoff through go-live, liaising with cross functional teams, and ensuring scope, schedule, quality, and most importantly customer satisfaction targets are met.\nIf you are passionate about solving customer problems, savvy about dealing with multiple stakeholders on both customer and internal sides, and detail oriented enough to be hands-on while driving these complex technical projects, come talk to us. \nRoles and Responsibilities:\nFacilitate efficient & successful project definition, discovery, design, planning, execution and smooth launch in leading high-performance project teams.\nManage projects within scope, quality, time, and cost constraints, and ensure any changes are documented and approved through a change control process.\nBuild and maintain release and project plans, managing schedules, dependencies, risks, and mitigations, across cross-functional teams, both internal and external.\nTrack and report on project milestones and provide regular status reports to all stakeholders, highlighting risks and ensuring agreement and alignment is gained across teams.\nForm strong project team relationships by leading, coaching, and motivating team members, and identifying and resolving blockers or conflicts.\nEnhance delivery excellence by analyzing existing processes, eliminating inefficiencies, and leveraging tools, technology, and intelligent automation to implement scalable frameworks. Champion best practices, metrics, and high-quality standards across delivery programs.\nCoach and mentor teams, fostering collaboration, accountability, and continuous improvement. \nJob Requirements:\nBachelor’s Degree; PMI certification a plus\n9+ years experience in software professional services technical project management\nIn-depth knowledge and experience implementing Enterprise software applications \nExperience with client services, project management, and solution delivery in both Waterfall and Agile environments; \nProven ability to deliver results in fast-paced, ambiguous environments through strong analytical thinking, problem-solving, prioritization, and leadership skills.\nExcellent verbal, presentation, and written communication skills including creating usable documentation and tools.\nProven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.\nExperience working with a cross-functional and geographically dispersed team and customer base with travel up to 10% of the time (including possible international travel).\nDrive technical discussions across architecture, integrations, APIs, data, environments, security, and platform dependencies.\nPartner with Engineering, Product, Architecture and Customer technical teams to translate business requirements into executable technical plans.\nUnderstand system dependencies and technical risks well enough to challenge assumptions, identify gaps, and drive resolution. \nIdentify opportunities to leverage AI, intelligent automation and data-driven insights to improve project execution, predict risks, reduce manual processes and improve delivery efficiency. \nHands-on experience with JIRA, Confluence , standard PM tools and 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