{"id":3119854,"url":"https://alion.io/job/zinnia-manager-client-operations-support","title":"Manager - Client Operations & Support","company":{"id":179719,"name":"Zinnia","domain":"zinnia.com","url":"https://alion.io/company/zinnia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0.143,"time_to_fill_p50_days":35,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India","Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":763},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-03-27T08:26:12Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T12:14:51Z","board_verified":true,"closed_at":null,"days_open":214,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":213},"description":"WHO WE ARE:\nZinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.\nWHO YOU ARE:\nThe Client Operations & Support Manager serves as the operational liaison between Zinnia’s clients and internal functional teams. This role is responsible for managing client inquiries, operational escalations, and service requests, ensuring timely resolution and a high-quality client experience.\nThe role works cross-functionally with Operations, Technology, Finance, Licensing, and Shared Services teams to coordinate issue resolution, provide operational insights, and support client service delivery. This position plays a critical role in maintaining service excellence and supporting client relationships from an operations perspective.\nWHAT YOU’LL DO:\nClient Support & Escalation Management\nServe as the operational point of contact for client support requests outside standard processes.\nManage escalations from intake through resolution, ensuring timely follow-up and closure.\nMonitor shared client mailboxes and ensure inquiries are routed and resolved appropriately.\nHandle cases requiring special handling and ensure compliance with operational guidelines.\nCross-Functional Coordination\nCollaborate with internal teams including Operations, Technology, Finance, Licensing, and Shared Services to resolve client requests.\nEngage subject matter experts and functional leads to address complex inquiries.\nEnsure workflow items submitted through operational channels are resolved accurately and efficiently.\nOperational Governance & Reporting\nProvide clients with operational metrics including volume trends, processing status, and performance insights.\nSupport scorecard inquiries and operational reporting requests.\nAssist in resolving administrative invoice queries and access-related issues.\nClient Communication & Relationship Support\nFacilitate clear and professional communication with clients regarding request status and resolutions.\nSupport recurring operational meetings by preparing data, insights, and action updates.\nAssist in preparation of operational presentations and business review materials.\nActively participate in client monthly/quarterly reviews, representing ZInnia’s performance, operational metrics and service delivery outcomes\nEnsure commitments and service priorities are tracked and fulfilled.\nProcess Improvement & Service Excellence\nIdentify recurring issues and recommend process improvements.\nSupport operational best practices to improve efficiency and client satisfaction.\nMaintain documentation of procedures, resolutions, and operational guidelines.\nWHAT YOU’LL NEED:\nBachelor’s degree (minimum)\n10+ years of total work experience out of which 6+ years in business operations, client support, financial services, or insurance operations.\nProven ability to manage client requests and escalations in a fast-paced environment.\nStrong facilitation, problem-solving, and coordination skills.\nExcellent written and verbal communication skills.\nAbility to manage multiple priorities with accuracy and efficiency.\nStrong stakeholder management and collaboration skills.\nPREFERRED QUALIFICATIONS:\nExperience in life insurance, annuity administration, or financial services operations.\nExposure to client service delivery or global delivery models.\nKnowledge of process improvement methodologies (Lean, Six Sigma).\nExperience with operational reporting and data analysis.\nAdvanced proficiency in Microsoft Office tools.\nKey Competencies\nClient focus and service excellence\nOperational accountability\nCross-functional collaboration\nAnalytical thinking and problem-solving\nProfessional communication and executive presence\nContinuous improvement mindset\nWork Model & Collaboration\nWill work closely with US-based client relationship leaders and operational teams.\nRequires complete overlapping work hours with US time zones as needed.\nParticipation in client calls and leading regular operational reviews.\nWHAT’S IN IT FOR YOU?\nWe’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.","description_format":"text","description_chars":5106,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-22T23:59:59Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.391,"p_room":0.28,"age_days":213,"expected_fill_days":35,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/zinnia-manager-client-operations-support","json_url":"https://alion.io/job/zinnia-manager-client-operations-support.json","meta":{"generated_at":"2026-10-27T15:18:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179719},"rest":"https://alion.io/mcp/rest/get_company?id=179719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzinnia-manager-client-operations-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzinnia-manager-client-operations-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzinnia-manager-client-operations-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zinnia-manager-client-operations-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzinnia-manager-client-operations-support"}]}