{"id":1166910,"url":"https://alion.io/job/zip-co-customer-experience-specialist-casual","title":"Customer Experience Specialist (casual)","company":{"id":685645,"name":"Zip Co","domain":"zipcolimited.com","url":"https://alion.io/company/zipcolimited","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2025-09-04T02:50:05Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T00:23:06Z","board_verified":false,"closed_at":"2026-10-20T00:23:06Z","days_open":410,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":410},"description":"Customer-first mindset with 6-12+ months experience managing customer relationships\nBe a part of a tight-knit team of problem solvers who can think fast on their feet\n20-25 hours work week, across minimum 3 days between Monday to Friday, 8:45am to 6pm\nStart your adventure with Zip\nJoin Zip’s Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading a leading digital financial services company. As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the variety that comes with managing interactions with people from all walks of life. \nBeyond a willingness to take ownership of customer feedback and solve interesting challenges, core to this team’s success is the ability to identify opportunities to improve our processes and products.\nDuring the first month of this role, we will require you to work full-time hours as we provide you with all the tools and knowledge to succeed in the position. After the initial training period, we will then move on to your selected availabilities. \nCool stuff you’ll be working on\nSupporting all Australians to shop with confidence using Zip, obsessing over the experience customers have with us\nManage inbound customer calls and tickets and escalate requests to other team members across a broad range of internal teams\nLead customer interactions with confidence, playing an important role in converting our customers into trusting lifelong users\nPut your name to driving positive change throughout the business by identifying and solving customer issues and proposing next level process improvements and product enhancements\nFollow internal workflows and processes carefully with a strong attention to detail\nBuild your internal network, grow new skills and identify career growth opportunities\nWhat you’ll bring to the team\nZipsters work with a broad range of tools, languages and platforms, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. \nSo whether you meet some or all of the desirable attributes below, we’d still love to hear from you:\n6-12+ months experience in a customer service or customer facing role\nPassionate about teamwork, willing to share knowledge and support others\nA problem solver who thinks fast and on their feet\nAdaptable and comfortable taking directions\nFamiliar with following customer service workflows and procedures\nAble to manage change\nAble to come into the office, we work weekdays together! #strongertogether\nA mindset that embraces AI and new tools to adapt, learn and grow.\nAn aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.\nOur values in your DNA: Customer First, Own It, Stronger Together and Change the Game\nWhat you’ll get in return\nAs we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster. \nZip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.\nZipsters tell us these are just some of the best things about working here. You’ll also receive:\nMental health and wellness initiatives, including discounted private health insurance, and great rates on fitness sessions through ClassPass\nTeam social events, epic offices, free breakfast daily, and weekly free lunches \nBe a part of a team that reflects the diversity of our customers\nWe pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.\nEqually, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.\nAnd finally…get to know us\nZip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.\nOperating in two core markets - Australia and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.\nWe’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.","description_format":"text","description_chars":4991,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-09-24T03:29:11Z"},{"event":"close","at":"2026-10-20T00:23:06Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/zip-co-customer-experience-specialist-casual","json_url":"https://alion.io/job/zip-co-customer-experience-specialist-casual.json","meta":{"generated_at":"2026-10-28T09:20:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12191,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685645},"rest":"https://alion.io/mcp/rest/get_company?id=685645"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzip-co-customer-experience-specialist-casual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzip-co-customer-experience-specialist-casual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzip-co-customer-experience-specialist-casual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zip-co-customer-experience-specialist-casual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzip-co-customer-experience-specialist-casual"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1166910}},{"tool":"search_jobs","arguments":{"company":"zipcolimited.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1166910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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